Customer Service Data Entry
Resume:
MICHELE OSGOOD
Queen Creek, AZ ***** **********@*****.***
WWW: Bold Profile
PAROLE OFFICER, 10/2015 - 12/2020
State Of Arizona, Phoenix, AZ
CASE MANAGER, 04/2007 - 10/2015
State Of Arizona, Phoenix, AZ
CORRECTIONAL OFFICER, 12/2000 - 04/2007
State Of AZ, Florence AZ
LOSS PREVENTION MANAGER, 09/1991 - 05/1997
Bradley's Dept Store, Taunton
CUSTOMER SERVICE ASSOCIATE, 06/1987 - 01/1991
Ashmont Discount Center, Raynham, MA
Work History
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
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• Served as court liaison by attending court hearings and presenting reports and recommendations. Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
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• Performed routine home inspections and drug tests for offenders on parole.
• Helped patients receive appropriate, high-quality care with reasonable results. Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in system.
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• Identified care needs of individual patients and coordinated responses based on physician advice.
• Evaluated treatment plans against individual goals and healthcare standards.
• Escorted inmates to and from cells, court, hospitals and medical appointments.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records and activity journals. Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
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Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
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• Monitored paperwork procedures to prevent error-related losses.
• Collaborated with law enforcement to report crime and suspicious activity.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Operated the cash register
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Informed customers about special promotions and provided detailed information for various products.
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• Developed and actualized customer service initiatives to decrease wait times. Master Of Criminal Justice: Criminal Justice
Arizona Correctional Officer Training Academy - Tucson, AZ, 02/2001 Business: Business Administration
Taunton High School - Taunton, MA, 05/1987
Education
Skills Critical Thinking, effective
communication skills
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• Firearm Basic Training
• Microsoft Outlook
• Microsoft Office, excel, word
• Web Browser Software
• Staff Training
• Emotional Awareness
• Staff Management
Multitasking and
Organization
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Verbal and Written
Communication
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• Telephone Etiquette
• Customer Service
Judgment and Decision-
Making
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• Treatment Planning
• Reading Comprehension
• Conflict Resolution
Certifications • Area of certification Training - Fire Arms, OC Chemical Agents, Staff Instructor.
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