Service Representative Customer

Ashely Anne M. Kesselmark

Cell: 775-***-**** E-mail: ***********@*****.***

PROFESSIONAL SUMMARY

Customer Service Representative committed to acting as a professional and competent point of contact to clients. Organizes and stocks products and performs other important or daily tasks. Provide company with skills and support to relieve stress from heavy work periods.

WORK HISTORY

06/2018 to Current Chief Financial Officer Iron Horse Security -Hemet, CA

Confirm scheduled guards. Check in guards for events. Make and receive phone calls on behalf of the company. Make and edit excel spreadsheets for event attendance and pay.

11/2017 to 11/2019 Administrative Clerk. Andrews Global Security -Culver City, CA

Confirmed scheduled guards. Checked in guards for shifts. Call and schedule or confirm guards for upcoming shifts. File and organize paperwork.

08/2018 to 10/2018 Self-Checkout Host Walmart -San Jacinto, CA

Assist customers with questions, concerns, and needs. Stock and organize merchandise. Assist customers with checkout needs. Clean registers, spills, and other small messes. Help restock returns.

08/2014 to 04/2017 Emergency Room Secretary Physicians for healthy hospitals-Hemet, CA

Coordinate patient transfers between facilities. Call doctors, facilities, and other hospital collaborators for patient admissions, consultations, and discharges from facility. Hand out office memos. Answer phone calls and transfer them when necessary. Perform daily filing, record keeping, and computer data entry. Assemble patient packets. Receive and distribute supplies. Stock essential items. Answer client questions and address concerns. Copy, fax and scan documents.

08/2011 to 12/2011 S.L.A. Tutor Crafton Hills College-Yucaipa, CA

Address students’ questions and concern. Log assignments and grades in Microsoft Express. Create and type lesson plans in Microsoft word. Teach basic college math skills and study skills to groups of thirty students or more. Lead class activities and projects. Get lesson plans and class assignments files and ledgers. Organize, copy, and collect documents, and assignments for teacher.

EDUCATION

2022-2023 Associate of Arts: Psychology Valley College- San Bernardino, CA

SKILLS

MS Windows

Organized

Multi-line phone talent

Deadline-oriented

Efficient multitasker

Proficient in cash management

Effective leader

Customer Service-oriented

Conflict resolution

Self-motivat

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