Customer Service Representative

John Martin * 501-***-****

**** ******* *** *****, ***********, AR 72129

**********@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service professional with over 17 years of experience in providing exceptional support across various industries. Proven track record in problem-solving, effective communication, and building strong relationships with clients and internal stakeholders. Adept at learning new systems and processes quickly, with a focus on delivering results in fast-paced environments.

RELEVANT SKILLS

Customer Service Excellence: Demonstrated ability to handle complex inquiries and provide creative solutions

Communication: Strong written and verbal skills, with experience in both phone and email support

Technical Proficiency: Skilled in CRM systems, SAP, and Microsoft Office suite

Problem-Solving: Experienced in finding innovative solutions to customer issues

Adaptability: Quick learner with the ability to thrive in diverse industry environments

Remote Work: Proven capability to work effectively in a fully remote setting

PROFESSIONAL EXPERIENCE

Arise Virtual Solutions Remote 1099 Customer Service Representative (10/2022 - 02/2024)

Provided inbound customer service for roadside assistance and retail companies

Coordinated complex services and managed customer expectations in high-stress situations

Utilized company systems to access and update customer information efficiently

Kohler Sheridan, AR Material Support II (08/2016 - 04/2021)

Managed global order fulfillment for international locations using SAP

Streamlined outbound paperwork and export logistics, improving order accuracy and customer satisfaction

Provided customer service, processing complaints and expediting orders to address escalations

Pizza Hut Sheridan, AR Shift Leader (11/2014 - 12/2017)

Supervised daily operations, ensuring smooth service and customer satisfaction

Directed team members to optimize productivity and performance

Handled customer inquiries and complaints, providing solutions to ensure satisfaction

Sykes Malvern, AR Customer Service Representative (AT&T) (02/2011 - 08/2011)

Provided comprehensive customer service for AT&T through a third-party call center

Handled general customer service inquiries, technical support, and billing issues

Processed payments and assisted customers with placing orders

EDUCATION

Ouachita Technical College, Malvern, AR Network Management (18 Credit Hours)

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