Customer Service Loan Processor

Belinda Kickasola

904-***-**** **********@*******.***

OBJECTIVE: To obtain stability in an interactive position that will utilize and expand my current experience. To maximize development and demonstrate excellent communication, organizational, clerical, and customer service skills with a progressive company offering loyalty and internal growth.

SKILLS: Proficient in Loan Origination systems (Fiserv, Magellan, CMS, FileNet), Microsoft Word, Microsoft Excel, PowerPoint, in Mortgage system LPS; Internet Knowledge; Ability to multi-task and work under pressure; Excellent customer service skills; Ability to prioritize and meet deadlines; attention to detail; Ability to solve problems and work with minimal supervision; Works well independently or in a group; Fast learner with an ability to make a difference; Highly motivated; Excellent organizational skills.

EMPLOYMENT:

Computershare – Account Associate

December 2022 – April 2024

Jacksonville, FL

Account set-up and monitoring.

Verify funds availability and distribute to appropriate client accounts.

Request and process account documents.

Trade processing

Maintain projects updated based on client requests.

Heavy client correspondence via email and phone calls.

Report generation and distribution.

Computershare (formerly Lender Live) – Loan Processor

October 2020- December 2022

Jacksonville, FL

Collaborate with private mortgage brokers.

Review and analyzed income, assets, and credit for underwriting submission.

Compile necessary information for loan approval and submit for closing.

Review and analyze loan funding documentation for accuracy.

Complete special projects for management as requested.

Carrington Mortgage Services – Senior Loan Processor

September 2019 – October 2020

Jacksonville, FL

Review and analyze loan application files to verify data is complete and meets established standards.

Provide superior customer service by maintaining open lines of communication between clients and realtors.

Resolve routine title issues and appraisal disputes.

Consistently and efficiently processed 60+ mortgages monthly.

Lender Live Mortgage – Private Banking Loan Processor

April 2010 – September 2019

Jacksonville, FL

Daily interaction with clients to successfully process conventional loans.

Review income, assets, credit, and property documents for underwriting submission.

Research, document and track loan applications to fruition.

Maintained excellent customer service standards.

Effectively processed 50+ mortgages monthly.

Womack Development – Administrative Assistant

August 2008 – February 2010

Jacksonville, FL

Coordinate orientation, training and development, and organizational hierarchy.

Generate, analyze, and distribute weekly and monthly reports.

New employee contracting liaison.

Chase Home Loans/Ajilon Consulting Staffing – Analyst

February 2008- August 2008

Jacksonville, FL

Manage inbound and outbound telecommunications from Brokers.

Support Senior Analyst with loan processing and pricing.

Support brokers by managing daily written correspondence.

References Available Upon Request

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