Customer Service Representative

Fahad Munir

Address: Ragnarai PO: chamtar district Mardan

+923*********/345-***-**** Email: ********@*****.*** Summary

Professional with over 6 year of

working experience Including, Project

Management, Documentation

Controller, want to be dynamic

member of a quality oriented

organization where I can fully utilize

my skills and make a significant

contribution to the success of

employer.

Customer Service Representative with

over 19 Months in fast-paced

customer service and call center

environments. As a customer service

representative I am personable good at

building loyal relationships, solving

problems, I also excel in listening to

customer needs, articulating product

benefits and creating solutions that

provide value to the customer.

• Certifications and Skills

• AutoCAD 2D & 3D.

• Microsoft office, MS Word

• Exceptional communication skills

• Quality assurance and control

• Huawei Cyber security

• HCIA

• Automation of Manual process

(ISDP, ISC, I buy)

Languages

• English

• Urdu

• Pushto

Work history

Customer Service Representative – 03/2017 to 10/2018 CMPAK, Islamabad

• Answered average of 100 calls per day, addressing customer queries, solving problems and providing new product information.

• Recommended, helped customer network related issues and call and internet package activation.

Project Control Manager (PCM) /Documentation controller– 10/2020 (Current)

Huawei Technologies Islamabad Pakistan

Department: - GSC-DOC

Operator: - Salam / Mobily / Zain / STC / Kuwait Zain / Smart /CMPAK

• Brilliant customer end, BOQ verification, PAC, PAT.

● Responsible for Survey till RFI : To maintain and follow up with owners of Survey, Civil completion, Access, Power Source for FTK sites, Design Team ( LLD, FDED, TSSR, SID, TD, MOP ), BH confirmation for MW sites, PCE/DCE Configuration and DBOQ Publication.

• Updating of daily tracker and follow ups from regions.

• Uploading of ERP data.

• Makings of teams for achieving daily targets.

• Working on remote acceptance PAT.

• Working on ISDP, ISC, ERP, CPQ.

• Daily making of T2 & T3 summary.

• RFI Updation KSA scope.

• Project Coordinator– 11/2018 to 04/2020

• Huawei., CMPAK.

• Makings of teams for achieving daily targets.

• Align teams for site ATP, QC EHS.

• Making ATP Documents For onsite ATP.

Education

• Bachelor of Electrical technology: Preston University –28/2/ 2015.

• Bachelor of Arts -29/08/2014

• 03 Years Diploma of associate engineer Electrical –25/2/2013

• Metric science –16/7/ 2007

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