Order Selector Call Center
Resume:
Lola M. Inman
Yeadon, PA *****
***********@*****.***
Forward Air Folcroft, PA
Shipping/Receiving Supervisor June 2024-
Supervising staff: Scheduling work, training employees, and reviewing their performance
Managing operations: Verifying shipment documents, determining shipping priorities, and assigning work
Developing procedures: Improving shipping and receiving procedures, and recommending equipment upgrades and process modifications
Maintaining records: Updating records and ensuring accurate documentation
Managing quality: Ensuring safety, productivity, and quality management
Negotiating contracts: Assisting with carrier contract negotiations
Completing any work that is unable to be performed due to lack of staff or other unforeseen occurences
US Foods Fort Mill, SC
Order Selector/Warehouse Supervisor January 2016- May 2024
●Selects customer order from pick slots using pick list
●Uses stand up hand pallet jack to complete orders
●Makes sure all orders are completed in a timely fashion
●Following all safety rules and guidelines per the company
●Overseeing a 3rd shift crew of 27 employees
●Delegating nightly assignments of items for selection
●Assisting in the hiring, disciplinary, and up termination of employees
●Attending weekly meetings in reference to weekly production and percentages
●Ensuring that all orders are completed and accurately selected be employees
•DE State Department of Corrections New Castle, De
•Correctional Officer January 2008-April 2016
•Ensuring the constant safety, supervision, and orderly conduct of Delaware State offenders
•Massive institutional shakedowns for the search and seizure of any contraband
•Overseeing all meals, special programs, and medical care attended by offenders
•Operating central control by adding and removing offenders within the DACS system
•Ensuring the accuracy and thoroughness of all electronic and handwritten documentation in connection with supporting proper protocol and procedure for the monitoring, transport, discipline, and release of offenders
•Assisting in the training of new officers and tracking their continuing education programs to be in compliance with Delaware State standards
•Independence Blue Cross Philadelphia, PA
•Member Services Senior Manager September 2000-January 2008
•Overseeing a team of 40+ multi-lingual Member Service Call Center Agents responsible for servicing Keystone Health Plan East members via telephone
•Ordering the adjustment of all medical health claims for members
•Requesting HIPPA Certificates, Explanation of Benefits, and Foreign Travel letters
•Extensive use of the new Argus System for Prescription Coverage
•Facilitating the training process of all Member Service Representatives within the call center setting
•Computer Experience:
*Microsoft Excel
*Microsoft Word
*Power Point
*AS400
*Valutech
*Argus
*DACS/DELJIS
Education:
University of Phoenix
Philadelphia, PA
Penn Wood Senior High School
Lansdowne, PA
1999 Diploma- Graduated as Honor Society Student of Work
Study
References
Jason Carlton
US Foods
Capt. John Mears
Dept of Corrections
Mrs. Leah M. Lewis
Chief Operating Officer
Intercultural Behavioral Services
Contact this candidate