Software Development Business Process
Resume:
Saivijaynath Mula
.
.
*********.***@*****.***
.
Charlotte, NC 28262
.
CAREER OBJECTIVE
Working as a Pega Developer with Infosys Limited and have 5+ years of extensive experience in Software Development Life Cycle in software design, development, and Support applications. Experience in Pega, workflow design and development of Business Process Commander (BPM) and Business Rules Engine (BRE) applications based on the defined PRPC Guardrails.
EXPERIENCE SUMAMRY
• Over 5+ years of experience in Pega/PRPC in analysis, design, development of BPM application with good exposure in Banking, Telecom Domain.
• Experience in working at every phase of software development life cycle (SDLC) from requirements gathering till deployment and maintenance.
• Experience of working in Agile scrum methodology.
• Experienced in developing Work Flows.
• Proficient in PEGA Methodology implementation cycle, including business process modeling, development, testing and deployment.
• Had little bit exposure on the RPA integration while working for Telecom client.
• Good experience in design and development of Case Management, Process Flows, User Interface (UI), Business rules and Validations, Reports, Integrations, Performance Tuning, Deployments, Application upgrade and maintenance in Pega.
• Involved in Formal Code Reviews, Peer Reviews, Walkthroughs, Application Audits and Inspections as needed to the project and ensure compliance with application quality and corporate standards.
• Worked with Performance testing team and provided support during the application Performance test and load test.
• Ability to troubleshoot and resolve complex production issues, Troubleshoot and fix environment issues.
• Extensive debugging Skills in PRPC using with TRACER, SMA, Clipboard, PAL and Rules Inspector.
• Experience in creating the Connect-Soap, Connect-Rest, Queue Processors and Job Scheduler Rules.
• Good Experience to send reports by using Report Definition.
• Consistent outstanding performance and received client appreciations.
• Experienced in Ruleset management and Development.
• Experience working on Pega 7x and 8x versions.
PROFESSIONAL EXPERIENCE
Infosys Limited (Full Time) AUGUST 2023-Current
CLIENT: BANK OF AMERICA
ROLE: PEGA DEVELOPER
LOCATION: CHARLOTTE, NC
Responsibilities:
Developing the complex Business logics for the smooth transformation of the claims.
Working on the Mandates part of the Business.
Developing the different types of mandates required for Business Needs.
Handling the complex logics for the claims to make sure the smooth flow of claim and Disputed business flow.
Successfully finished the Sprits and moved code the higher environments.
Working closely with the business to understand the Business needs and architect the New Business requirements.
Associated closely with the Testing team to resolve the bugs raised with quick code fixes.
Working with the Prod support team leads to fixing the existing production issues which occurred as part of upgrade from Pega7 to Pega8.
Cognizant Technology Solutions India, Private.Ltd. March 2021-December 2021
CLIENT: ROYAL BANK OF CANADA
ROLE: SENIOR PEGA DEVELOPER
LOCATION: HYDERABAD, INDIA
Responsibilities:
Developed and implemented complex Pega applications that streamlined business processes, resulting in increased efficiency and a reduction in operational costs.
Collaborated with cross-functional teams to identify business requirements, design solutions, and deliver high-quality software on time and within budget.
Mentored and trained junior Pega developers, sharing best practices and developing their technical skills, resulting in a more efficient and productive team.
Conducted code reviews and performed system testing to ensure high- quality and reliable software, which improved customer satisfaction and minimized system downtime.
Developed and implemented Pega-based solutions for high-profile clients, resulting in increased efficiency and cost savings.
Collaborated with cross-functional teams to design and execute complex workflows and decision-making strategies using Pega technology.
Led training sessions and mentored junior developers, resulting in improved team performance and knowledge retention.
Conducted code reviews and implemented best practices, ensuring optimal system performance and adherence to industry standards.
Designed and implemented Pega-based solutions for clients, resulting in an increase in process efficiency and a reduction in operational costs.
Collaborated with cross-functional teams to analyze and identify areas for improvement in existing Pega applications, leading to an increase in customer satisfaction ratings.
Developed and maintained complex Pega workflows, decision rules, and case types, resulting in a reduction in system errors and improved overall system stability.
Designed and implemented technical solutions for various business process management tasks.
.
CGI Information Systems and Management Consultants Private. Ltd January 2017-February 2021
CLIENT: TALK TALK
ROLE: PEGA CONSULTANT
LOCATION: BANGLORE/HYDERABAD, INDIA
Responsibilities:
Successfully implemented Pega workflows for a large financial services client, resulting in an increase in efficiency and a decrease in average handling time
Conducted a thorough analysis of a client's existing systems and recommended Pega-based solutions to streamline processes and reduce errors, resulting in cost savings.
Collaborated with cross-functional teams to design and implement a Pega- based customer service platform, resulting in an increase in customer satisfaction scores and a reduction in call wait times.
Participated in the Business requirements discussion.
Automated the management reports by using Pega agents and connect servers.
Created Access roles, Access groups, and operator ids in Pega for different stakeholders.
Migrated data instances and Rulesets using product and patch rules from
Dev to SIT, UAT and Training environments.
Monitored the production logs at regular intervals and worked with
Clipboard, Rules Inspector, DB trace and Tracer to troubleshoot the issues.
Responsible for maintenance of the Production and non-production environments
Worked on the many priority issues depending on the level of priority and suggested various solutions for the regularly occurring issues.
Coordinated deployments of new software, feature updates, and fixes in production and non-production environments
Implemented Pega-based solutions for multiple clients, resulting in increased efficiency and reduced costs.
Led Pega training sessions for both technical and non-technical staff, resulting in improved system user adoption and proficiency.
Developed and maintained Pega-based workflows and business rules, ensuring compliance with industry standards and regulations.
Testing and debugging Pega applications to ensure their functionality and performance.
.
EDUCATION
MASTER’S IN COMPUTER SCIENCE, HAMMOND, IN, US
Purdue University Northwest, May 2023
BACHELOR OF TECHNOLOGY IN ELECTRONICS AND COMMUNICATION ENGINEERING, HYDERABAD, Telangana, India
GITAM School of Technology, June 2017
SKILLS
Java
.
Python
.
UNIX
.
Oracle DBMS
.
C Language
.
Intro to AI
.
CERTIFICATIONS
Certified Senior System Architect
Pega express
Certified System architect
AWARDS
Corona Award for the Best Employee at CGI for Year 2018
SCHOOL PROJECTS
Developed a Deep Learning model to predict inflation using the Gini Index.
Developed a business model to analyze customer data.
Published the Paper for Debate on the Windows vs. Linux Interface.
Completed the Project on Numerical differentiation and Applications.
Contact this candidate