Customer Service General Manager

Nicole Taylor

*** **** **** *****, *****, UT ****4

Phone: 801-***-**** E-Mail: *********@*****.***

Objective

To obtain a long-term position with a company that will allow me to use my experiences and

skills. I am a dedicated professional with experience in all types of management, I have excelled

as a leader. Accountable and ambitious, able to remain focused and productive in challenging

situations. Detail-oriented, growth minded, and a self-starter, enthusiastic, positive, and

driven.

Experience

R&R BBQ August 2021-Present

General Manager of Farmington location

I am currently leading 50 dynamic employees giving guidance, motivation, and some

real-talk mentorship. I Train the crew professionally and profitably by applying R&R BBQ

policies and procedures to Identify areas of improvement and provide one-on-one

mentoring. As needed, administer and document verbal warnings, write-ups, and

Performance Improvement Action Plans. Hold weekly meetings with management teams.

Responsible for all hiring and new hire paperwork. I have cultivated a culture of positivity

and gratitude within the team that I love.

Oversee the execution of all food prepared and prepped with proper standards. I maintain

high food, health, and safety standards, ensure the restaurant's efficient and profitable

business performance, and optimize staff and resources. Ensuring fans are satisfied with

their dining experience.

I am responsible for all EOW numbers, food cost and all controllables to make the store

profitable. Record and organize store invoices, biweekly inventory and ordering all

products for the store. I have exceeded last year’s number by over 30% with the only store

in the brand in the positive on the KPI, YTD. I and continue to grow the store with dine in,

Togo and catering. I work closely with the catering coordinator to ensure all catering meets

R&R standards. I market and promote my store to the fullest.

I am responsible for a high level of customer service and training all employees in

customer service. Serve as the point of contact for all customer service matters. I love

developing relationships with customers and everyone to make the store a success.

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Fiiz Drinks June 2019/July 2021

Owner and Operator

Managed all 56 employees, between both locations. Managed and developed employees.

Maximized knowledge and productivity by effectively training, monitoring, and directing

employees. Conducted employees reviews twice a year.

Responsible for creating a friendly and welcoming environment for all guests, customers

and employees. Trained everyone in customer service and made sure that it was executed

properly to retain loyal customers.

Ran day to day operations including inventory control, cash reconciliation, vendor

relationships, scheduling, budgeting and forecasting, store goals, labor and food cost

control

Increased sales by 15-20% each month from the previous year after taking the store over.

The RooSport Sept 2011 /present

President

Built a full-scale sales team from the ground up. Responsible for training all employees in

sales, product knowledge and customer service. Travel all over the US selling products as

well as managing other teams that traveled. Set up all travel plans for all employees and

shows.

Prepared sales slips and sales contract for processing orders with retail accounts

throughout the US.

Resolved all customer complaints regarding delivery or damaged or incorrect merchandise

with Amazon and customers.

Responsible for developing a brand and promoting that brand everywhere.

Education

Dallas Roberts Hair Academy May 2001/June 2003

Licensed Cosmetologist

Weber State University Sept 1998/May 2000

Bonneville High School, South Ogden UT Aug 1995/ June 1998

Obtained a High School diploma

Skills

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Leadership skills, Customer relations, Sales, Goal Oriented, Communication skills, ability to

interface with personnel, to achieve efficient results, Team Player, culture creator

Other Professional Experiences

Store Manager and District Manager, Kiddie Kandids 2005-2009

General Manager Babies R Us 2004-2005

References:

Cindee Tarsha, Chick-Fil-A operator 801-***-****

Earl Brundage, Financial planner 801-***-****

Jim Harvey, Weber County Commissioner 801-***-****

Amber Reder, Fiiz Operator 801-***-****

Rhondda Bagley, Associated Foods 435-***-****

Contact this candidate