Boca Raton Customer Service
Resume:
Melissa Asencio
Boynton Beach, FL *3426
*************@*****.***
Summary
Driven by my passion to succeed. Hospitality is always in my heart. Providing consumers with not only great food and beverage but also great service.
Work Experience
Server / Bartender
Maggie Mcfly’s / Boca Raton,FL Oct,2023 – Mar.2024
●Help patron select food and beverages by suggesting food courses
●Provide information to help with food and beverage selections
●Present order choices in a prompt and efficient manner
●Maintain dining ambiance with an enthusiastic manner
Bartender / Server
Farmer’s Table / Boca Raton Apr. 2024 – Present
●Greet customers, offer menus, and inform them of specials
●Take customers food and drink orders
●Mixed and serve drink beverages to customers in a fast-paced environment
●Maintaining cleanliness and organization of the bar area, as well as replenishing and restocking
●Receiving server orders and issuing ordered drinks and beverages prompt and efficiently
●Provide great customer service ensuring a positive experience to all patrons
Bartender / Server
Cinemark Bistro Boca / Boca Raton, FL Apr. 2024 – Present
●Greet customers, take orders, and provide drink suggestions
●Prepare and serve alcoholic and non – alcoholic beverages: beer, wine, and mixed drinks
●Maintaining cleanliness and organization of the bar area, replenishing and restocking
●Receiving server orders and issuing ordered drinks prompt and efficiently
●Meeting and exceeding all guest requests and expectations with a professional attitude
ESE Classroom Teacher
The District of Palm Beach Schools - Delray Beach, FL Sept 2016 -Aug 2023
●Modify assignments in class work according to the students’ academic level
●Developing lesson plans, teaching students, and grading papers
●Participating in staff meetings, parent teacher conferences, and other school events
●Creating a stimulating learning environment that encourages student growth and development
Bartender / Server
Hyatt Place Delray Beach, FL Apr.2023 – Nov.2023
●Perform opening and closing procedures
●Perform all bar setup, restocking and replenishing of bar inventory and supplies
●Prepare beverages according to company recipes and standards including signature cocktails
●Have a thorough knowledge of menu and applicable specials
●Engage with guests in a cordial efficient and professional manner
●Properly check id’s, process payment and collect payments from guest
Bartender/Server
Delray Beach Market Delray Beach, FL Oct.2022 – Jan, 2023
●Provide efficient hands-on beverage and drinks
●Upselling drinks and facilitating repeat business with customers
●fast-paced work environment bartending on busier days
●Operate computerized cash register and affiliate POS system
●Enforce age requirement to all customers at the bar
Bartender/Server
Omni Champions Gate Resort- Davenport, FL Jan. 2010 – Mar, 2012
●Provide efficient hands-on food and beverage delivery while successfully upselling food and beverage orders
●Upselling drinks and facilitating repeat business by cultivating relationships to encourage repeat customer
●fast-paced work environment, bartending on busier days, put orders in micros and get people their checks in a timely matter
●Experience utilizing POS systems quickly and accurately
●Operate computerized cash register and affiliate POS system
●Enforce age requirement to all customers at the bar
Event Bartender
La Factoria - San Juan, PR Jan. 2009 – Dec. 2009
●Interact with customers, take orders and serve snacks and drinks
●Assess customers’ needs and preferences and make recommendations
●Mix ingredients to prepare cocktails
●Plan and present bar menu
●Check customers’ identification and confirm it meets legal drinking age
●Restock and replenish bar inventory and supplies
●Stay guest focused and nurture an excellent guest experience
●Comply with all food and beverage regulations
Education
Associate of Arts in Liberal Arts- 60 Credits
Hillsborough community college August 2014
Skills
• Teamwork • Customer Service • Leadership • Upselling
Certification
Bartending Institute
Contact this candidate