Customer Service Patient Care
Resume:
Makisha
Townes
Profile
Dedicated and detail-oriented professional with well over 5 years of experience in clerical and managerial roles. Proven track record of successfully managing administrative tasks, coordinating office operations, and ensuring seamless workflow. Adept at handling a wide range of responsibilities with efficiency and precision. Strong organizational and multitasking skills with a keen eye for accuracy. Excellent communication and interpersonal abilities, fostering positive working relationships with colleagues and clients. Proficient in utilizing office software and technology to streamline processes and enhance productivity. Committed to maintaining confidentiality and upholding the highest standards of professionalism.
Contact
PHONE:
EMAIL:
**********@*****.***
Hobbies
Cooking
Reading
Singing
Hiking
Skills
Active Listening
Reading Comprehension
Written Comprehension
Writing
Service Orientation
Excellent Customer Service
Time Management
Coordination
Monitoring
Critical Thinking
Judgement and Decision Making
Teamwork
Independent
Dependable
Flexible
Proactive
References
Available Upon Request
EDUCATION
Navarro College
01/18 - 08/18
1 semester of nursing and psychology
Northeast Texas Community College
01/15 - 10/15
Dual Certification Class - EKG, Phlebotomy, and Patient Care Technician
Texarkana College
08/01 - 12/01
GED and basic college courses
WORK EXPERIENCE
George L Preston Atty at Law - Legal Secretary
10/09-11/11
Legal Document Preparation:
Drafting and editing legal documents, such as pleadings, contracts, and correspondence.
Ensuring accuracy and proper formatting of legal documents.
Calendar Management:
Managing attorney calendars, including scheduling appointments, court dates, and deadlines.
Coordinating and organizing meetings and conferences.
Client Interaction:
Communicating with clients, opposing counsel, and court personnel in a professional manner.
Handling client inquiries and providing updates on case status.
File Management:
Organizing and maintaining legal files and documents.
Implementing an efficient filing system for easy retrieval of information.
Legal Research:
Conducting legal research using online databases and other resources.
Summarizing relevant case law and statutes.
Administrative Support:
Performing general administrative tasks, such as answering phones, managing emails, and handling mail.
Coordinating travel arrangements and expense reports for attorneys.
Court Filings:
Filing legal documents with courts and administrative agencies.
Ensuring compliance with court rules and deadlines.
Confidentiality:
Maintaining strict confidentiality of sensitive legal information.
Adhering to ethical standards and attorney-client privilege.
Legal Software Proficiency:
Demonstrating proficiency in legal software and case management systems.
Using tools like Microsoft Office, legal billing software, and document management systems.
Team Collaboration:
Collaborating with attorneys, paralegals, and other legal staff to support overall office efficiency.
Assisting with overflow work and providing backup support to colleagues.
Time Management:
Prioritizing tasks and managing multiple deadlines.
Adapting to changing priorities and working well under pressure.
Michaels Craft Store - Operations Manager
06/02 - 07/04
Inventory Management:
Implement and oversee effective inventory control procedures.
Ensure accurate tracking of merchandise, restocking shelves, and minimizing stakeouts.
Coordinate with vendors and suppliers to maintain optimal inventory levels.
Store Operations:
Manage day-to-day store operations to ensure a smooth and efficient workflow.
Supervise and train staff on operational procedures, customer service, and safety protocols.
Oversee cash handling procedures and reconcile daily cash registers.
Visual Merchandising:
Collaborate with the merchandising team to implement visually appealing displays.
Ensure that the store layout and merchandising align with Michael's standards.
Monitor product placement and update displays to maximize sales.
Staff Leadership:
Recruit, train, and supervise a team of employees.
Conduct performance reviews and provide constructive feedback.
Foster a positive work environment and promote teamwork.
Customer Service:
Implement customer service standards to ensure a positive shopping experience.
Resolve customer complaints and inquiries in a professional and timely manner.
Train staff on excellent customer service practices.
Compliance and Safety:
Ensure compliance with company policies, procedures, and safety regulations.
Conduct regular safety inspections and implement corrective actions.
Keep abreast of industry trends and changes in regulations.
Process Improvement:
Identify areas for process improvement and implement changes.
Streamline operational processes to increase efficiency.
Collaborate with other managers to optimize overall store performance.
Technology Utilization:
Proficiently use point-of-sale systems, inventory management software, and other relevant tools.
Train staff on the use of technology and troubleshoot any issues.
Team Collaboration:
Collaborate with other departments, such as sales, marketing, and human resources.
Participate in company-wide initiatives and contribute to the achievement of organizational goals.
Adkins United Finance - Assistant Manager
01/99 - 11/01
Team Leadership:
Supervise and lead a team of loan officers and administrative staff.
Provide guidance, support, and motivation to ensure team productivity and goal attainment.
Loan Processing and Approval:
Evaluate loan applications, ensuring adherence to company policies and regulatory requirements.
Collaborate with underwriting teams to assess creditworthiness and make informed lending decisions.
Customer Service:
Foster positive relationships with clients through effective communication and problem-solving.
Address customer inquiries and concerns, ensuring a high level of satisfaction.
Risk Management:
Implement risk assessment strategies to minimize loan defaults.
Monitor and analyze market trends to make informed decisions on loan terms and conditions.
Sales and Business Development:
Identify opportunities for business growth and develop strategies to expand the loan portfolio.
Collaborate with the sales team to meet and exceed revenue targets.
Compliance:
Ensure compliance with federal and state regulations governing lending practices.
Conduct regular audits to verify adherence to company policies and industry standards.
Training and Development:
Train new employees on company policies, procedures, and industry best practices.
Provide ongoing coaching and development opportunities for team members.
Reporting and Analysis:
Generate and analyze reports on key performance indicators, presenting findings to senior management.
Utilize data to identify areas for improvement and implement strategic changes.
Budget Management:
Assist in the development and management of the department budget.
Monitor expenses and identify cost-saving opportunities without compromising quality.
Cross-Functional Collaboration:
Collaborate with other departments, such as finance, legal, and marketing, to ensure smooth operations.
Participate in cross-functional projects to improve overall company performance.
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