Customer Service Agent

Sonya Thompson

Date of birth: **/**/****

Address: **** ****** **, ************** *****

Phone number: 540-***-****

Email address: ************@*****.***

Customer Service Agent

GEICO

•P & C License Agent

•Receive incoming calls Make changes to policies in the system multiple companies

•Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction and retention.

•Provided exceptional service by actively listening to customers' needs and recommending appropriate solutions, resulting in increased sales and repeat business.

•Effectively managed a high volume of customer inquiries and maintained accurate records of interactions, ensuring a smooth and efficient customer service process.

•Collaborated with cross-functional teams to implement customer feedback and suggestions, resulting in process improvements and enhanced overall customer experience.

07/2000 – present FREDERICKSBURG

Policy underwriting Customer service

King George High School K-12

06/2001

S T

WORK

EXPERIENCE

SKILLS

EDUCATION

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