Customer Service High School

Katrina White-Smith

Columbus, OH *****

**********@*****.***

+1-380-***-****

Self-motivated customer service professional with planning and organizational skills that balance work, team support and responsibilities in a timely and professional manner. Work Experience

Customer Service/Cashier

GAP INC-Groveport, OH

May 2020 to June 2024

• Take incoming call and place new orders

• Track order information, update customer's profile

• Assist with online issues for customers

• One call resolution, to best service customers

Dispatcher

R & R INC-Columbus, OH

April 2014 to May 2019

• Create service work orders for property site. Include all service details per client's request.

• Service existing accounts, create new orders.

• Contact the service provider with work order information so that they can perform services.

• Perform follow-up with the clients to verify service was performed correctly.

• Create invoice and payment arrangement for clients information. Education

High school diploma

Marion-Franklin High School - Columbus, OH

September 1978 to June 1981

Columbus State Community College - Columbus, OH

Skills

• Customer Service (10+ years)

• Transportation management systems (3 years)

• Windows (10+ years)

• Administrative experience (10+ years)

• Customer service (10+ years)

• Communication skills (10+ years)

• Security (2 years)

• Recruiting (2 years)

• Workday (10+ years)

• Cash register (10+ years)

• HR sourcing (2 years)

• Microsoft Access (5 years)

• Proofreading (10+ years)

• Customer support (10+ years)

• Organizational skills (10+ years)

• Data entry (10+ years)

• Clerical experience (10+ years)

• Word processing (10+ years)

• Filing (10+ years)

• Surveillance (2 years)

• Employee Orientation

• Management

• Microsoft Powerpoint

• Analysis skills

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