Customer Service Assistant Manager

KAYLA SANDOVAL

****************@*****.*** 610-***-**** Humble, TX 77346

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Employee Performance Evaluations

Cost Reduction

Employee Scheduling

Sales monitoring

Product and service knowledge

Operations Management

Assistant Manager Baskin Robins - Houston, TX 06/2022 - 01/2024 Managed customer service inquiries and complaints in a timely manner. Developed a system for tracking inventory and ordering supplies as needed. Supervised daily operations including scheduling shifts, assigning duties. Organized training sessions for new hires to familiarize them with the workplace environment. Attended training sessions and meetings to learn new information and develop personal skills. Retail Sales Associate Cracker Barrel - Kingwood, TX 10/2020 - 04/2022 Kept informed about new products arriving at the store on a regular basis. Stocked shelves with merchandise according to company standards. Received shipments from vendors and ensured that all products were properly stocked in their designated locations.

Coordinated retail product display, stocking and pricing. Atascocita High School Humble, TX 06/2023

Summary

Skills

Experience

Education and Training

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