Customer Service Relations

AB

ANGELA BOOTH

**********@*****.*** 770-***-**** Riverdale Georgia

Entry-level Courier with working knowledge of local routes. Calm and focused under pressure. Offers well-developed skillset and proactive demeanor.

Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Business processes and procedures

Attention to Detail

GPS Systems

Coordinating efficient routes

Issue Escalation

Logistics and Transportation

Delivering time-sensitive specimens

Working Independently

Package Delivery and Pick-up

Delivery payment collection

Schedule Adherence

Smartphone Usage

Delivery and pickup

Supply Management

Problem-Solving

Time Sensitive Deliveries

Delivery Documentation

Deadline Adherence

HIPAA Compliance

Performance Improvement

Relationship building and rapport

Uber Riverdale, GA

Courier

03/2023 - Current

Communicated with customers to coordinate delivery times. Ensured all packages were properly labeled and sealed. Collected payments from customers upon delivery of goods as required. Inspected shipments for damages or discrepancies; recorded any issues found.

Delivered items to residential addresses within specified time frames. Maintained accurate records of deliveries and pick-ups using computerized tracking systems.

DHL Supply Chain Union City, GA

Customer Relations Coordinator

06/2006 - 11/2022

Implemented procedures for tracking client feedback across multiple channels.

Managed a team of Customer Relations Representatives responsible for delivering excellent service.

Created reports summarizing key performance metrics related to customer relations initiatives.

Resolved escalated issues from customers in a timely manner while maintaining positive relationships.

Maintained customer relationships by responding to inquiries, resolving complaints and providing information.

Conducted research on competitors' services and products to provide customers with the best possible solutions.

Developed policies for handling difficult or escalated customer issues. Summary

Skills

Experience

Liaised between internal departments and customers in order to resolve any issues quickly.

Maintained accurate records of all customer interactions in the company's CRM system.

Provided exemplary level of service to customers to extend relationships for future business opportunities.

Fort Valley State University Fort Valley, GA

Some College (No Degree) in Business Administration And Management Education and Training

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