Business Development Executive Director
Resume:
Tina “Cha Cha“ Avera
Hope Mills, NC 28348
Cell/Text 832-***-****
****.*****@*****.***
PROFESSIONAL SUMMARY
I am an experienced manager with extensive presentation skills that will enhance and develop any business development relationship. Compassionate, quick learner, ethical, honest, and open minded. Specialty Skill Sets- PEOPLE, PROCESSES AND PRODUCT; as well as:
Contract Negotiation Relationship Management
Account Development Staff Motivation/Mentoring
Logistics Management Strategic Planning/MKT
Community Relations Human Capital Management
Outside/Inside Sales Administrator of Multi-site Offices
WORK EXPERIENCE
Valor Hospice
March 2023 – February 2024
Executive Director – Administrator
Start Up Responsibilities
Set up and established all facets of a DiNovo Hospice agency, including all licensure, rules and regulations, data systems, office systems, resource contracts and human capital.
Developed and implemented policies and procedures that comply with city, state and federal regulations to ensure compliance of facility and operations.
Day-Day Responsibilities
Coordinates and integrates day-to-day organization activities through regular communication with
Overseeing the daily operations of the business operations, ensuring all departments function efficiently and effectively to provide high-quality care to residents.
Analyzing trends, developing action plans, and implementing program objectives to achieve results.
Assisting team in problem solving for optimum effectiveness and customer satisfaction.
Coordinating all programs, services and activities to ensure compliance with state regulations.
Doctors Choice Hospice
October 2022 to March 2023
Executive Director – Administrator
Educating the practice, mission, principles and values of the hospice program.
Direct operations and sales team.
Responsible for compliance of State and Federal, and County Regulations.
Ensure open and effective communications with patients, families and friends for development of care plan.
Build and maintain Care partners in the medical community.
Team recruitment and job performance manager.
Budget and Fiscal duties for program.
Altus Hospice
October 2020 to October 2021
Business Development/ Account Manager
Community Relations for large hospice company covering the North Houston territory. Duties include physician liaison and facility education and in-services, family counseling on features and benefits of Hospice services, consents and resource planning as needed.
Lincare Oxygen and DME
June 2015 to March 2020
Area Manager South Texas
Started at the ground floor as Customer Service Representative and after 4 months was promoted to area sales representative. After a year, was named number 7 in the state of Texas for Respiratory Device Sales, then was promoted to Center Manager for an under achieving center and took the center to a positive EBIDA within 9 months. My final promotion was to Area Manager over 9 centers with over 200 employees and 5K Oxygen patients. Responsible for the day-to-day a operations and sales.
Managed all budgets by working of KPI and other intellectual data to drive sales and reduce costs.
Senior Living Solutions
January 2002 to June 2015
Executive Director Administrator Grant Program Non-Profit
Successfully wrote and was awarded a grant for senior education program to aid and assist issues with seniors who chose to age in place at home. Developed budgets, operational systems, community resources as well as reporting systems for non-profit. Day-to-day operations included all oversite for all employees based on patient needs as well as oversight of the organization records.
Temple-Inland
May 1991 to December 2001
Wellness Program/ Director Administrator
First job out of college, hired as a manager for the Human Resources department, my job as the company medical officer (held a Paramedic – Intermediate certification for 10 plus years) Appointed Wellness Education Officer/Employee Assistance Office - Developed and managed the implementation and management of (22) wellness/rehabilitation programs over the US and budgets for 5 employee wellness centers.
Computer Skills: Highly proficient in Microsoft Word, Power Point and other like programs.
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