Call Center Customer Service
Resume:
John Santos
Springfield, MA **108
************@*****.***
PROFESSIONAL SUMMARY
●Personable, dedicated & driven to deliver elite customer service.
●Solid team player with an upbeat, positive attitude.
EMPLOYMENT
Kitchen Stewarding: MGM Springfield June 2024- present
●Working as a team member to keep dishes clean and manage kitchen cleanliness.
●Loaded, operated, maintained dishwasher
Personal Shopper: BJ’s Wholesale Club: June 2023 - November 2023
●Filling online orders for members throughout the store, many departments
●Helping members and staff in any capacity I can
●Interacting with customers, helping them with exchanges or returns
Personal Shopper: Walmart: May 2022 - August 2022
●Responsible for gathering items on long lists with precision and speed.
●Interacting with customers, helping them with exchanges or returns
●Stocking and cleaning the store, maintaining professional services
Call Center Representative: AnswerNet: June 2018 - February 2019
●Manage over 100+ inbound calls, greeting callers, providing information, transferring calls, and taking messages as necessary.
●Relaying work orders to on-call technicians around the country, managing technician routes to ensure customer commitments are met, and ensuring our clients get the best service possible.
Call Center Representative Potpourri Group Inc.: May 2017 – February 2018
●Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
●Managing large amounts of inbound calls in a timely manner. Identifying customers’ needs, clarify information, problem solving, providing solutions.
●Upsell products when the opportunity arises.
EDUCATION
Some College (No Degree) Graphic Arts & Web Design
Pratt Institute: 2007-2010
High School Diploma:
William Cullen Bryant: 1991 - 1995
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