Customer Service Emergency Department
Resume:
Darlene D. Jabson
Las Vegas, NV 89178
*******@*******.***
Detail-oriented Pharmacy Clerk with 5 years of experience in pharmacy settings, 8 years in the Emergency Department. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in EPIC Software, mainframe, MS Office Suite. Dedicated to answering customer questions concerning medication protocol. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and patience. Willingness to take on added responsibilities to meet team goals.
Skills
Assisting Pharmacists
FDA and ICH Guidelines
Pharmacy Automation
MS Office Suite
WANG WP System
OS2
Novelle Software
Process Payments
Answering customer questions
Quality Assurance and Control
EPIC Software
CICS Mainframe
Work History
8/23 to Present
Merchandising Clerk (Part time)
Home Goods/Warm Springs – Las Vegas, NV
Stock and replenish shelves.
Arrange and organize all departments.
Assist customers with questions and merchandise.
1/2016 to 8/2021
Pharmacy Clerk (Retired 8/2021)
Kaiser Permanente Pharmacy Call Center – Livermore, CA
Provide excellent customer service skills when patients call in to place prescription mail order.
Established and verified patient profiles ensuring information is correct and up to date.
Answered customer questions regarding prescribed medications, verifying insurance coverage.
Re-verify and confirm all prescriptions being ordered are correct day supply, dosage, quantity.
Filled and dispensed medication prescriptions accurately as ordered by physicians.
Update payment method and process payment, using EPIC POS system to accurately manage transactions.
Located and processed ready prescriptions to patients, distributed medication information documentation and facilitated medication consultations.
Supported pharmacists with day-to-day activities and assisted with any clerical duties as needed.
Managed over 60 patient calls daily.
11/2008 to 10/2016
Cashier/Receptionist
Kaiser Permanente Emergency Department – San Leandro, CA
Greet patients and register patients that need to be seen in the Emergency department.
Verify all patient information and arm band patient.
Worked flexible schedule and extra shifts to meet business needs.
Process cash, check, and credit card transactions with excellent accuracy levels.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Performed transactions to complete patient copays.
Used POS to process payments and issue receipts.
05/2005 to 10/2008
Mortgage Loan Processor
Washington Mutual Home Loan Center – Pleasanton, CA
Handled any conditions sent from underwriting departments.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout mortgage process.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Set up and completed loan submission packages.
Communicated with originator and applicant concerning progress of loan file.
Processed mortgage loan applications accurately and successfully for over 7 years.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Maintained accurate records of loan processing activities and documents in CRM system.
Received on-going, comprehensive training on home loan products and mortgage process.
Upheld complete confidentiality of all submitted information according to release guidelines.
Coordinated closing process with attorneys, title companies, and government clerks.
Analyzed borrower credit reports and income statements to verify accuracy.
Prepared file for final clear-to-close by branch management.
04/2004 to 4/2005
License Mortgage Loan Processor
Portfolio Mortgage – Oakland, CA
Handled any conditions sent from underwriting departments.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout mortgage process.
Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Set up and completed loan submission packages.
Communicated with originator and applicant concerning progress of loan file.
Coordinated closing process with attorneys, title companies, and government clerks.
Analyzed borrower credit reports and income statements to verify accuracy.
Prepared file for final clear-to-close by branch management.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Reviewed and validated details of loan applications and closing documentation.
EDUCATION
High School Diploma 1975
Leilehua High School - Wahiawa, HI
Leeward Community College 1976/1977(General)
Hobby Polynesian dancing, hula and Tahitian. Outrigger paddling and dragon boat racing.
Languages English and Tagalog
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