Customer Service Administrative Assistant

PRAVA MOKTAN

Email- *****.******@*****.***

Phone 510-***-****

EDUCATION

Tribhuvan University

Master of Arts in Economics

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), SAP, ERP Radius

WORK EXPERIENCE

IMPRIMUS LABELS AND PACKAGING

Customer Service REP

June 2023 – July 2024

Oversaw day-to-day client communications and relationships, providing support to the customer service manager and production staff.

Managed the daily flow of customer orders and coordinated outsourced orders with the production manager.

Verified orders, customer requests, and coordinated pricing and charges.

Followed up on the proofing process to get prompt turnaround from the art department and the customer.

Ensured all parties have agreed and signed off on documentation of the orders.

Followed up on new, repeat and rush Order requests promptly.

Regularly updated customers on order status and handled press proofs, press check and complaints/credits, research, and assisted in clean-up of open payment issues.

Maintained and organized customer/order information for future reference.

Managed customer inventory programs, proactively worked with customers to maintained agreed upon inventory levels and ensured shipments were released as planned.

Understood the basics of plant/equipment capabilities and limitations (tooling, presses, materials, applications) to determined the pertinent information and lead time required to produce a quality product.

Collaborated effectively with sales reps, customers, and other employees to resolve issues.

Assisted with estimate preparation upon request and managed House Accounts independently.

CINTAS FIRST AID & SAFETY

New Account Coordinator

August 2015 to June 2023

Approved new account packages through Adobe Dynamic.

Created, maintained, and processed new accounts.

Handled invoicing and processed invoice requests within 24 hours.

Implemented a routing system for optimal sales territories.

Ensured data integrity in the CRM system.

Managed customer installation schedules, achieving 99% on-time installs.

Generated and distributed custom sales reports upon request.

Resolved AR issues and assisted with office and fleet audits.

Maintained installation calendars and sales trackers.

Implemented new quarterly inventory processes and managed daily cycle counts.

Updated price levels as required.

MOBILE MINI INC.

Office Administrator

October 2013 to July 2015

Created, maintained, and processed purchase orders and service orders

Generated additional invoices for units returned as "Damaged," dry run deliveries or pickups, and additional purchases.

Produced rental termination slips, unit transfer reports, relocation and sales of service contracts for units from the system.

Scheduled daily activities and coordinated with outside haulers regarding pickups and deliveries, communicating effectively with customers.

Conducted quarterly unit inventory checks.

Handled issues related to unit pickup and delivery via calls and emails from customers, internal staff, and external representatives.

Processed activation and deactivation of units, ensuring all necessary signed documents related to delivery and pickup were complete.

FRY'S ELECTRONICS,

Apple Sales Supervisor

March 2009 to Oct 2011

Exceeded assigned sales goals approximately $68,000 and increased team sales revenue every week

As an In-charge of Apple Certification Training, trained and monitored new hires

Ensured that all sales representative was well-versed with new apple products

Worked collaboratively with the Department Managers, Store Managers, and

Associates to meet the short term as well as long term sales goals

FRY'S ELECTRONICS,

Office Sales Supervisor

June 2007 to March 2009

Supervised and trained more than a dozen new hires, disseminated new information of office products from the Corporate Office to Sales Associates and customers

Ensured that the team met for weekly and annual sales goals

Organized holiday sales promotion and recommended holiday sale ideas to promote office products

Initiated new advertising strategy to help enhance customers' in-store shopping experience which in turn, increased customer traffic

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