Customer Service Data Collection

********@*****.*** Shirley Saint Josephs, Dean MD +1-443-***-****

WORK HISTORY

at The Census Bureau

**/**** - **/**** (3 years)

* Operate Customer Relation Database to operate work * Data Collection for Census * Help determine budgets with data to help with Government operations

Transdev Mobility Driver at

09/2016 - Current (8 years)

Provided escort for non-emergency patients to hospitals, other appointments, and day care centers * Drive a transit bus and transport passengers mainly around Baltimore City and Baltimore County in a safe and courteous manner with occasional trips into the surrounding Counties * Communicates with dispatch to receive relevant data and instructions.

* Balances patients in wheelchairs.

* Provides safe and reliable transportation for patients who are * Adheres to arrival and pickup times for patients.

* Possesses customer service skills interaction skills * Greet passengers, ensure fare payment, and maintain a safe environment P P TRANSPORTATION DRIVER at

06/2016 - Current (8 years)

Provided escort for non-emergency patients to hospitals, other appointments, and day care centers * Completes vehicle maintenance inspection prior to daily vehicle usage for safe and comfortable patient transport.

* Communicates with dispatch to receive relevant data and instructions.

* Balances patients in wheelchairs.

* Provides safe and reliable transportation for patients who are * Adheres to arrival and pickup times for patients.

* Possesses customer service skills interaction skills * Works well with facility staff, patients, disabled, and the elderly. CARRIER-Acting Supervisor at US POSTAL SERVICE LETTER 05/2000 - 04/2016 (16 years)

* Bundle mail in preparation for delivery or transportation to relay boxes.

* Deliver mail to residences and business establishments along specified routes by walking and or driving, using a combination of satchels, carts, cars, and small trucks.

* Enter change of address orders into computers that process forwarding address stickers.

* Hold mail for customers who are away from delivery locations.

* Leave notices telling patrons where to collect undeliverable mail.

* Maintain accurate records of deliveries.

* Return to the post office with mail collected from homes, businesses, and public mailboxes.

* Travel to post offices to pick up the mail for routes and or pick up mail from postal relay boxes.

Supervisor to letter carrier and mail handler.

HOUSEKEEPER at BROADWAY SERVICES

12/1998 - 05/2000 (1 year)

* Follows specific cleaning and service instructions as outlined by the supervisor * Completes all assignments scheduled in each unit * Checks stock and notifies supervisor of supply needs * Maintains equipment in good working condition and returns it to proper location after use * Assists with room changes, as needed * Performs other duties as requested. EDUCATION

State of Maryland Department of Education

Graduated 2012

High School

ITT TECHNICAL INSTITUTE

Graduated 2014

Network Systems Administration

SKILLS

driver, 20 years

supervisor, 10 years

customer service, 10 years

LANGUAGES

English, Bilingual

Spanish, Bilingual

SOCIAL NETWORKS

Facebook, https://none

Twitter, https://none

Linkedin, https://yes

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 30 years

I have a security clearance

Contact this candidate