Customer Service Bar Manager

Matthew Trammell

Email: ***********@*****.*** Phone: 817-***-****

Address: **** *** ****** **, *********, TX

Objective

Enthusiastic and experienced professional with a background in bartending, catering, and sales, seeking evening and weekend work with an event catering company. Proven skills in customer service, salesmanship, and working efficiently in fast-paced environments. Passionate about contributing to memorable event experiences while leveraging strong sales skills.

Professional Experience

Bartender / Bar Manager

Caravan of Dreams (Four Day Weekend Improv), 312 Houston St, Fort Worth, TX 1995 - 2014

- Served in various roles including Bar Manager, Door Staff, Security, Waiter, Barback, Expediting, Special Events Setup, Coordination, and Bartending.

- Managed bar operations, including inventory control, staff scheduling, and customer service.

- Skilled in mixing a wide variety of drinks and providing personalized recommendations to guests.

- Coordinated with event planners to ensure successful private and public events.

- Voted Best Bartender in 2014 by Fort Worth Weekly.

- Recognized for excellent customer service and ability to handle high-pressure situations.

Sales Professional - Roofing & Whole Home Generators

Qualis Roofing, Construction and Generators, 6020 W. Pioneer Parkway, Arlington, TX 2019 - Present

- Currently selling roofing services and whole home backup generators, achieving top sales rankings.

- Developed strong client relationships, understanding customer needs, and providing tailored solutions.

- Managed the sales process from lead generation to closing, consistently exceeding sales targets.

- Leveraged excellent communication skills to explain product benefits and provide exceptional customer service.

Teacher

Arlington ISD 2012 - 2020

- Developed strong communication skills and ability to engage with diverse groups of people.

- Managed classrooms and maintained a structured environment, skills that translate well into high-paced catering settings.

Skills

- Mixology and Beverage Preparation

- Salesmanship and Client Relationship Management

- Event Coordination and Customer Service

- Inventory Management and Cost Control

- Team Leadership and Staff Training

- Strong Interpersonal and Communication Skills

- Adaptability in Fast-Paced Environments

Education

Bachelor's Degree in Education Texas Wesleyan University [Year]

Certifications & Awards

TABC Certification Current

Voted Best Bartender, Fort Worth Weekly 2014

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