Data Entry Quality Assurance

**/**** - **/**** ************** Clerk (Logistics)

CEVA Logistics, Atlanta, GA

Team Lead, data entry, coordinator and scheduler shipping, maintained accurate inventory records, performing regular stock checks and updating inventory management.

Systems supporting the organization's administrative needs by organizing records, performing filing, managing calendars, and acting as a general point of contact.

Troubleshoot google electronic warehouse devices for processing.

(CRM), Cloud based telephony systems

08/2021 - 06/2022 Quality Assurance Auditor (QA Auditor) Amazon Fulfillment Ctr, Union City, GA

Inspect, test, sort, sample, or weigh nonagricultural raw materials or processed, machined, fabricated, or assembled parts or products for defects, wear, and deviations from specifications. May use precision measuring instruments and complex test equipment.

Ensuring all administrator aspects of operations processes are efficiency executed

09/2020 - 07/2021 Tier 2 IT Support

Alorica INC., Irvine, CA

Server administrator (intermediate) generally handle break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot service).

Data entry, use of InvGate Service Desk that allow to configure self-service portal, service catalog, knowledge base, and customer forums which allow users to crowdsource solutions and share experiences.

(CRM), Cloud based telephony systems Troubleshooting methodologies, HTML, CMS, Email theory, Networking, Data Analysis, DNS, Browser configuration Mac, Angel Carter

1003 Mandalay Pkwy, 1003

Mcdonough, GA 30253

Phone: 470-***-****

Alt Phone: 470-***-****

Email: ************@*******.***

Objective

Organized and detail oriented professional looking to join a company as Intermediate Admiistrative Clerk with 10+ years of Clerical and Customer Service Expertise. Ability Summary

Expertise in leadership skills, strong communication, problem-solving ability, time management, adaptability, and drafting correspondence or messages. 3 years experience in industrial manufacturing with quality control and clerical departments Proficiency with Microsoft Office Suite to perform functional activities such as data entry, data verification and creation of forms

Employment History

Windows, iOS, Remote app support

02/2020 - 12/2020 Shopper

Amazon Hub Counter, Kennesaw, GA

Prepared online orders for in person pick up for a 3rd party delivery service. Chat with customers for any issues that could be resolved if needed. Provided top tier customer service in person or through smart devices. 10/2018 - 12/2019 Billing & Technical Support Tier 1 Concentrix (Apple), Newark, CA

Account manage billing, activated new accounts, correct billing, logging call activity and trouble-shoot smart devices and appliances. Team assistance with 10–15 employees answering questions to assist a customer concerns.

(CRM), Cloud based telephony systems

Troubleshooting methodologies, HTML, CMS, Email theory, Networking, Data Analysis, DNS, Browser configuration Mac, Windows, iOS, Remote app support

08/2014 - 11/2018 Master Merhandiser

Driveline Retail Merchandiser, Coppell, TX

Analyzing :sales figure and trends, and monitor competitors' performance. Planning: Work with companies to plan product ranges and stock plans Displaying: Work with visual merchandisers to plan stay layouts, and arrange product to display.

Managing: Audits, manage stock levels and track inventory Build: Setting up displays, gondolas, using plano-grams, setting up price and promotional signs

Provides shelf-management and point of purchase service for supermarket sales.

Oversee day projects with being Team Leadership.

05/2018 - 10/2018 Medical Interpreter

Pride Staffing, Roswell, GA

Answer phones resolve patient insurance claims or questions related to medical care and benefits information and direct patients to the proper resources for father assistance with their issues. Respond quickly and professionally to customer inquires Accurately document customer interactions.

Resolve customer complaints and concerns.

Engage with customers in on inviting and friendly manner. 11/2017 - 04/2018 Account Representative

Chimes Solution, Morrow, GA

Answer phones resolve patient insurance claims, or question related to credit cards, banking transitions and inquires

Engage with customers in and inviting and friendly manner Ensure orders are processed according to customer specifications Data entry to records for accuracy

Resolve client complaints

Accurately document customer interactions

Health Information Technology

1 Year at College or a Technical or Vocational School Atlanta Technical College, Atlanta, GA

Received Certificate of credit Healthcare Assistant 06/2019. Work Ready

Vocational School Certificate

Wire grass Technical College, Valdosta, GA

06/2019 Healthcare Assitance

Atlanta Technical College

08/2011 Work Ready Gold

Wire Grass Technical College

References Available on Request

Education History

Occupational Licenses, Certificates and Training

Detailed References

Desired Occupation

Computer Systems Analysts

Desired Salary

$24.00 hourly (Approx. $50,000 annually) or more

Desired Job Location

Butts County, Clayton County, DeKalb County, Fayette County, Fulton County, Gwinnett County, Henry County, Jasper County, Lamar County, Monroe County, Morgan County, Newton County, Pike County, Rockdale County, Spalding County, Walton County Desired Job Type

Drivers License

Regular Drivers License

Security Clearance

No Clearance

Job Skills

83 skill(s)

Tools and Technology

Typing Speed

40 + wpm

Language/Proficiency

Other / Well

Days : Mon, Tue, Wed, Thu, Fri

Shifts : Day

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : Yes

Willing to Relocate : No

Willing to Telecommute : Yes

Contact this candidate