Customer Service General Manager
Resume:
Sherma Chavez
**** ** **** ** **** Lauderdale FL 33315 954-***-**** *************@*****.***
“There are no menial jobs, only menial attitudes”- William J Brennan Jr
Experience
GENERAL MANAGER WINGSTOP JUNE 2019- JULY 2024
Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.
RESTAURANT MANAGER SWEET TOMATOES AUGUST 2010- MARCH 2019
Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.
Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings and contests.
Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.
Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.
Education
HIGH SCHOOL DIPLOMA JUNE 1998 CUTLER RIDGE HIGH, MIAMI, FL
References
Maria sandy (former employee)
*************@*****.***
Jaleel Jack(former employee)
*********@*****.***
Skills & Abilities
·Management skills
·Inventory
·recruitment
·Data entry
·PNL
·Sales
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