Customer Service Representative
Resume:
EDUCATION
Career Centers of Texas
Texas, US
Certification: Medical Office
Specialist
Calallen High School
Corpus Christi, US
High School Diploma
SKILLS
Customer Service Representative
PROFESSIONAL SUMMARY
Seasoned Customer Service Representative with a robust background at Concentrix, specializing in resolving customer complaints and fostering loyalty through exceptional communication and problem-solving skills. Expertise in CRM software and a proven track record in stress management and multitasking. Elevates customer experiences by leveraging interpersonal skills and technical acumen, ensuring high satisfaction and efficiency.
EXPERIENCE
10/2023 - 03/2024
Customer Service Representative
Concentrix, Work from home Concentrix, Work from home, San Antonio, Tx
07/2022 - 09/2022
Patient Care Advocate
Sykes Enterprises, work from home Sykes Enterprises, work from home, San Antonio, Tx
• Critical Thinking
• Shipping and Logistics
• CRM Software Proficiency
• Stress Management
• Multitasking
• Time Management
• Technical Support
• Active Listening
• Follow-up Skills
• Order Processing
• Decision Making
• Conflict Resolution
• Attention to Detail
• Call Center Experience
• Interpersonal Skills
• Positive Attitude
ASHLEY FALCON
***************@*****.***
San Antonio, Tx 78217
Handled customer complaints and inquiries in a courteous and efficient manner.
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Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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Developed strong customer relationships and loyalty through effective communication.
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Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Conducted comprehensive assessments of patient's physical, psychological, social, spiritual needs; provided appropriate resources and referrals as needed.
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Initiated discharge planning processes early on in order to promote timely discharges.
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• Provided emotional support during difficult times such as 06/2016 - 01/2022
Care Giver
Consumer Directed Services Consumer Directed Services, San Antonio, Tx
10/2013 - 12/2014
Scheduler/Therapy Coordinator
Angel Bright Home Health Angel Bright Home Health, Corpus Christi, Texas
Schedule nurses for home visits for wound care. Distributed supplies daily to the nurses for their scheduled patients for that day. Input therapy notes in the system to verify therapy visits.
REFERENCES
References available upon request
hospitalization or death.
Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
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Helped clients with daily tasks, such as laundry,
housekeeping, and shopping.
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Assisted residents in activities of daily living to maintain health and dignity.
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Maintained a clean environment for patients by following proper infection control protocols.
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Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
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Committed to delivering excellent customer service while working in a fast-paced environment.
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Provided efficient and courteous service to customers at all times.
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• Met deadlines while maintaining high-quality deliverables.
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