Service Representative Customer
Resume:
Andressa Santos
Fall River, MA *****
************@*****.***
I'm a mother looking for a full time job to support my family. Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Southcoast Health System - Fairhaven, MA
August 2022 to Present
Working with patient to get medication refill. Sending messages to providers, registration process, insurance verification process, scheduling appointments, cancelling appointments. Customer Service Representative
Automated Health Systems - Fall River, MA
January 2022 to Present
Working for Masshealth taking calls updated customers info into system. Dilivery driver
amazon flex - Greenville, SC
October 2021 to Present
I deliver packages to the customers home.
Logistics Specialist
BMW Manufacturing Co., LLC - Greer, SC
July 2020 to Present
Customer Service Representative
Citizens bank - Johnston, RI
January 2020 to Present
Sales Manager/Store Manager
Buddy's Home Furnishings - Greenville, SC
January 2019 to Present
Sales manager and marketing, I make sales applications for new customers, I process and verify new applications. Take payments.
CNA - Certified Nursing Assistant
Care One at New Bedford
December 2015 to Present
as a CNA I helped a lot of my patients with getting ready in the morning. helped them get dressed, showered.
Housekeeper
Star Cleaning Systems
November 2014 to November 2015
Store Manager/Supervisor
Brazil coffee shop
June 2009 to October 2014
Call Center Representative
OnProcess Technology - Fall River, MA
June 2011 to February 2013
call center representative. I worked for OnProcess making calls to customers so they could return they Comcast equipment.
Education
Diman Reg Voc Tech High School
Cna and HHA
Costal career academy
Certificate in OSHA certified
Diman Reg Voc Tech High School - Massachusetts
Skills
• I speak Portuguese (10+ years)
• Home Health
• Certified Nursing Assistant
• CNA
• HHA
• Cna Certified
• English
• Sales Management
• Caregiving
• Retail Management
• Salesforce
• Supervising experience
• Retail sales
• Logistics
• Bilingual
• Assembly
• Warehouse experience
• Account Management
• Personal assistant experience
• Front desk
• Order entry
• Customer support
• Microsoft Excel
• Communication skills
• Computer skills
• Microsoft Word
• Microsoft Office
• Microsoft Outlook
• Sage
• Store Management Experience
• Research
Certifications and Licenses
CNA/HHA
October 2015 to October 2017
My license has to be renewed every two years.
CPR
Certified Nursing Assistant (CNA)
driver's license
Assessments
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Service Representative — Highly Proficient December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient June 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Sales Fit — Proficient
June 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Work motivation — Highly Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Real estate — Proficient
October 2021
Matching listings with specifications
Full results: Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work motivation — Highly Proficient
December 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Real estate — Proficient
October 2021
Matching listings with specifications
Full results: Proficient
Warehouse associate — Proficient
February 2022
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Sales skills — Highly Proficient
June 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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