Customer Service Manager

Gerald Herzner

Blanchester, OH *****

Phone: 937-***-****

Email: ************@*****.***

Objective

Dedicated maintenance professional with extensive experience in property management and customer service, seeking to leverage expertise in maintenance and repair to contribute to a dynamic team.

Education

Turpin High School

Class of 1991

Work Experience

Town Properties

Service Manager/Maintenance Tech

December 2021 - October 2024

- Managed and performed maintenance tasks for residential properties.

- Handled service requests, troubleshooting, and repairs for electrical, plumbing, and HVAC systems.

- Supervised maintenance staff and coordinated schedules for timely service.

- Ensured properties adhered to safety and maintenance standards.

- Delivered excellent customer service to tenants, addressing maintenance concerns promptly. Oberer Management Services

Maintenance Technician

December 2019 - December 2021

- Performed routine and emergency maintenance tasks in residential and commercial properties.

- Assisted in the installation and repair of HVAC systems, plumbing, and electrical fixtures.

- Collaborated with the maintenance team to ensure timely completion of service requests.

- Maintained accurate records of maintenance activities and inventory of supplies.

- Developed positive relationships with tenants by providing excellent customer service. Certifications

EPA Type II Certification

Skills

- Proficient in HVAC, plumbing, and electrical repairs

- Strong troubleshooting and problem-solving abilities

- Excellent communication and customer service skills

- Ability to work independently and as part of a team

- Detail-oriented with a commitment to safety and quality standards

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