Customer Service Home Health

Clarrissa Blue

Phone: 845-***-**** *************@*****.***

PROFESSIONAL PROFILE

Hardworking and motivated customer service specialist with over 10 years’ experience in several fields that includes health care and food service. Willingness to learn, dependable, and reliable professional seeking opportunity to assist your agency in achieving its goals.

SUMMARY OF SKILLS

Active listening MS Word Team collaboration

Service oriented Time management Motivation

Communication Type 30 wpm Patience and empathy

CAREER EXPERIENCE

Customer Service

• Skillset includes ability to manage large amounts of incoming phone calls and in-person customers.

• Work experience includes the identification and assessment of customers’ needs to achieve satisfactory services.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provided accurate, valid and complete information by using the right methods/tools.

• Meet personal and customer service team goals and quotas.

• Handled customer complaints, provided appropriate solutions and alternatives within a reasonable time limit; and followed up to ensure resolution.

• Kept records of customer interactions and submitted required documents.

• Followed communication procedures, guidelines, and policies; Took the extra mile to engage customers. Mental Health Therapy Aide and Home Health Aide

• Collaborated with other health care professionals to provide consistent care and minimize diversion.

• Engaged patients in conversations and activities to assist them in maintaining a healthy attitude and avoid isolation.

• Provided clients and families with emotional support and instruction on preparing healthy meals based on dietary needs.

• Organized activities for patients such as arts and crafts, playing games, going to the movies, and going to the park.

• Assisted patients with meals, snacks, bathing, dressing, and rotating body positions to alleviate pressure.

• Ensured patients took their medication on time.

• Maintained a clean and safe facility and home environment. Receptionist with Typing

• Answered and transferring phone calls; Greeted visitors; Managed front desk.

• Operated mailing equipment: Sorted and delivered mail; Handled paperwork.

• Assisted with administrative tasks.

RECENT WORK HISTORY

Home Health Aide Eddy Nursing Home, Capital District NY 2023 – Current Receptionist with Typing Ulster County District Attorney, Kingston NY 2022 – 2023 Home Health Aide A & T Home Care Inc., Kingston NY 2013 – 2021 Food Service Helper New Paltz Central Schools, New Paltz NY 2008 – 2011 Mental Health Therapy Aide Taconic DDSO, Wassaic NY 2003 - 2005 EDUCATION / CERTIFICATIONS

Cardiopulmonary Resuscitation (CPR)

Home Health Aide

High School Diploma

Belvedere Home Care / Health Services, Albany NY

NYS Department of Health

NYS Education Department, School,Albany, NY

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