Customer Service Quality Assurance

TIMOTHY BROWN

**** * ***** *** / ***, UT *****

Cell: 385-***-**** / ************@*****.***

Seasoned Customer Service/Quality Control seeking new opportunities that will utilize my skills and experience to create value, opening future doors to career opportunities.

Highlights

Seasoned quality assurance and customer service specialist with more than 14 years diverse experience.

ISO 9001:2008 training, to ensure manufacturing meets ISO standards with a zero-defect rate.

Proficiency writing reports to enable support and track efficiency.

More than 20 years providing excellent customer service.

High proficiency using Microsoft Office Suite, focused on Word, Excel, and PowerPoint.

Superior time management and organizational strategy.

Proficient in SAP and Salesforce.

Experience

CSR / Customer Service Representative / Job Moving to Mexico in August 2024

Avantor / VWR -- SLC, UT – 6/2021 - Present

Assist customers in placing orders.

Sales support.

Assist customers in finding product that works for their specific needs.

Work with team in building better work habits for everyone that benefits customers.

Strict notation of all activities on accounts to ensure proper handling of accounts.

Quality Control / Quality Control Technician / Contract Ended

Innophos Nutrition –North Salt Lake, UT – 7/2020 – 6/2021

Collect samples from production floor for testing submission.

Inspection of production rooms & equipment to assure cleanliness & sterile work environment.

Submit product to lab for testing for compliance.

Quality Assurance / Quality Assurance Lab Technician / Contract Ended

Corning / Sorenson Bio Science -- SLC, UT -- 1/2019-7/2020

Perform daily product testing in QA lab & daily incoming inspections to ensure product quality.

Understand and carry out the quarantine procedure for nonconforming products.

Operate testing and measuring lab equipment while adhering to all GDP protocols.

Take an integral role in investigating customer concerns.

Manufacturing Body Armor (Military) / Quality Assurance / ISO Internal Auditing / Relocated

UNICOR (FPI) -- Yazoo City, MS -- 1/2009 - 3/2016

Manufactured industrial-use body armor to fit precise customer specifications.

Advanced into a Quality Assurance position, as well as added training and years of ISO 9001:2008.

Internal Auditing experience, ensuring manufacturing was done to ISO standards with a zero-defect rate.

Residential Sales Support / Resource Allocation Specialist / Relocated

US West / Qwest (DBA Century Link) -- SLC, UT -- 1998 – 2001

Coordinated, trained, and motivated residential sales force and team managers.

Designed programs to track and wrote support and tracking reports for team management.

Ensured quality levels of customer service via direct monitoring and retroactive review.

Implemented and maintained automatic tracking in many areas of the sales force.

Education

Utah State University, Logan, UT

Business, Psychology, and Social Science classes focusing on a degree.

Century College, White Bear Lake, MN

Microsoft Certification in Word, Excel and PowerPoint.

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