Case Manager Management

Neil T. Hickem

*** **** *****, ****** ****, Fla. 32405

Cell: 850-***-**** *********@*****.***

Employment History

Community Living Advocate, Disability Resource Center, Panama City, Fla.; 2018 – 2023

Case Manager with clients who have one or more disabilities (DRC is an outsource agency of Vocational Rehabilitation, State of Florida)

Provide services and resources related to one or more of the organization’s Five Core

Services (1) Advocacy, (2) Information & Referral, (3) Independent Living Skills Training,

(4) Peer Counseling and Support, and (5) Youth Transition/Nursing Home Diversion.

Assist clients in obtaining/borrowing assistive technology (wheelchairs, walkers/rollators, canes, shower chairs, amplified phones, wheelchair ramps, home/auto modifications, etc.).

Support Coordinator, Almega Resources (outsource agency for the Florida Agency for

Persons with Disabilities), Bay County; 2016-2018

Case worker: Locate, coordinate, and monitor needed services and supports for 20-40 clients with disabilities, who are on the Medicaid Waiver program

Worked with two contract organizations, and local providers, to offer needed resources and education to clients and their families

Provide case management and assistance to individuals and their families, to help them access supports and services on their own

Case Manager, Panama City Rescue Mission, Panama City, Fla.: 2013-2016

Provide counseling, case management, support and mentoring to approximately 20-25 men in the substance abuse recovery program

Teaching and curriculum development

Networking, public relations and marketing of PCRM resources, programs and philosophies

Other roles and responsibilities: Volunteer Coordinator; Development: Director of Church/Community Relations

Chaplain, Vitas Innovative Hospice Care, West Palm Beach, Fla.; 2011-2013

As a core member of the interdisciplinary team, provided for the spiritual and emotional needs of approximately 65 patients and their families & caregivers, in homes and assistant living facilities in Palm Beach County

Provided pastoral care interventions, including pastoral counseling and grief counseling; ensured that the team assessed and responded to bereavement needs of patients and families, and that a bereavement plan was provided

Provided education and training as appropriate, including mentoring of CPE students

Networked with community resources and represented VITAS within the local community

Assistant Pastor, Calvary Chapel, Ft. Lauderdale, Fla.; 2006-2011

One of 25 assistant pastors in an interdenominational church of 20,000 parishioners on 8 different campuses in 4 counties in South Florida; West Palm Beach to the Florida Keys. Served at the main campus in Ft. Lauderdale. Directed and oversaw four ministries: Prayer Ministry; Funeral/Memorial; Cancer Care; Grief Share.

A lead pastor in Pastoral Care Ministries: counseling, mentoring, funerals, crisis intervention and hospital/rehab/nursing home visitation ministries

Assisted in discipleship, teaching, small groups, & service oversight ministries

Chaplain, Hospice of Palm Beach County, West Palm Beach, Fla.; 2002-2006

As a core member of the interdisciplinary team, provided for the spiritual and emotional needs of approximately 75 patients and their families and caregivers, in 12 skilled nursing facilities in Palm Beach County

Provided pastoral care interventions, including counseling and emotional support, as determined by a spiritual assessment, the specific setting, and sensitivity to a variety of issues, beliefs, and religious orientations

Networked with community resources and represented HPBC within the local community

Senior Pastor, First Baptist Church, Delray Beach, Fla.; 1986-2001

Provided pastoral leadership in major areas of ministry for 800 member Southern Baptist suburban

church in Palm Beach County, with $1 million budget (church and school)

Oversaw and directed $4 million building/relocation project and capital funds campaign

Primary responsibilities included preaching, teaching, pastoral care, leadership and administration.

Supervised comprehensive staff of 20 employees (included 3 asst. pastors, church support personnel, preschool/daycare personnel, & Spanish Mission staff)

Senior Pastor, North Main Street Baptist Church, Jacksonville, Florida; 1981-1986

Provided general pastoral leadership in all areas of ministry (with the exception of worship and youth) for 400 member Southern Baptist inner city congregation

Provided preaching/teaching for the three weekly services

Personally directed and managed various ministries: senior adult, education, discipleship, teaching, outreach, and pastoral care.

Oversaw administration tasks and daily operations of church staff, procedures, facilities and resources.

Education

Southern Baptist Theological Seminary, Louisville, Kentucky

Master of Divinity (Concentration: Pastoral Care & Counseling), 1977-1981

Highland Baptist Hospital, Louisville, Ky., Clinical Pastoral Education (One Unit, 16 weeks/400 hours), 1981

Stetson University, DeLand, Florida

Bachelor of Business Administration (Major: Finance), 1974-1977

Gulf Coast Community College, Panama City, Fla. 1973-74

Bay High School, Panama City, Fla., 1970-1973

Volunteer Experience

Evers House (Halfway House for Women), Bay County, Fla., Board of Directors, 2017 - present

Samaritan’s Purse – Operation Christmas Child, Volunteer, 2014-2019

Operation Rescue the Children, Pompano Beach, Fla., Board of Directors, 2008-2013

Community Food Pantry/Caring Kitchen, Delray Beach, Fla., Volunteer, 2001-2002

Habitat for Humanity, Palm Beach County, Volunteer, 1999-2001

International Conference of Police Chaplains, Member, 1996-2013

Delray Beach Police and Fire Departments, Volunteer Chaplain, 1994-2013

Disaster Relief Team, Florida Baptist Convention, Volunteer, 1992

Center for the Prevention of Child Abuse, Palm Beach County, Advisory Board, 1988-1991

Delray Beach Interfaith Clergy Association, Member, 1987-2013

Delray Beach Chamber of Commerce, Member, 1987-1997

Rotary International, Delray Beach, Fla., Member, 1986-1992

Family Counseling Services, Jacksonville, Fla., Board of Directors, 1983-1986

World Missions, Volunteer: Spain, 1974; Inner City Atlanta, 2000; Peru, 2008

References available upon request

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