Response Officer

SALIIM LEE

Randolph, MA *********@*******.*** 617-***-****

EDUCATION

Framingham State University, Framingham, MA

Bachelor of Arts in Sociology, May 2023

Minor: Business Administration

Honors/Awards: Dean’s List, 2020-2021, Abigail Adams Scholarship, Honor Society

Activities: Soccer, 2019, 2021,2022; Basketball, 2021,2022, Black Student Union, Member, 2019-2023

SKILLS/CERTIFICATION

Computer: Microsoft: Outlook, Word, Excel, PowerPoint; Google: Docs, Drive, Slides, Zoom, SPSS

Skillset: Trouble shooting, Communication, Customer Service, Leadership, Customer Experience, Active Listening, Problem solving, Direct/Outside sales, Interpersonal skills, Organization, Sales, Networking, Marketing, Gaming, PC design.

Social Media: Twitter, Instagram, Facebook, LinkedIn

Certification: CPR/AED

ACADEMIC PROJECTS

Sociology of Work: Observed business operations at two food service companies to compare customer service approach, cleanliness, time management, and demographics of employees and customers. Focused on comparing franchises versus “Mom and Pop” owned restaurants.

Uncovering Social Meanings: Visited large suburban mall to observe shoppers’ habits and behaviors. Learned which services were used more frequently at different times of the day and week. Watched how salespeople tried to engage potential customers to visit kiosk to learn about products.

COMMUNITY SERVICE

Yawkey Boys & Girls Club of America, Roxbury, MA 2016-2019

Mentor/Camp Counselor, 2016-2019

Served as role model for children ranging from 7 years to 12 years old

Work with teen director, director and executive director to plan fundraising events and community service projects

Organized activities for children to encourage all children to interact and socialize together

Served as chaperone during field trips to ensure safety of all children

Teen Ambassador, India, Feb 2018

Attended classes to introduce all volunteers to the culture, languages, religion and economic concerns prior to two-week international trip

Traveled with humanitarian group to observe and interact with residents in an orphanage, women’s shelter, mosque and a school.

EXPERIENCE

Professional Security Consultant, Natick, MA Oct 2021-May 2023

Security Guard-

Work in shopping mall to monitor and ensure safety of property and all employees and patrons

Report shoplifters, work closely with store personnel to determine action and if police officer is need

Trained new employees on proper procedures and security etiquette

Sunrun, Shrewsbury MA - June 2023-Oct 2023

Sales Associate

Door to Door sales

Successful results in direct sales marketing

Educating on Solar Innovation and Clean Energy

Securitas, Boston MA Oct 2023-Present

Response Officer/Receptionist/Command Center Operator

Manage site personnel

Follow patrol procedures on site

Respond to emergencies

Providing customer service

Front Desk

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