Sales Manager

Steve Merson

North York, Ontario 416-***-**** ***********@*****.*** Linkedin.com/Steve-Merson

Professional Summary

Accomplished sales executive with over 20 years of experience in sales management and customer service. Demonstrated success in building and leading high-performing sales teams, resulting in a 25% sales increase. Proven track record of entering new international markets, expanding to 17 countries. Skilled in client relationship management and resolving challenges to ensure high client retention.

Professional Experience

VP Sales, MARS Bio-Med Processes Inc. 2021 - Present

Expanded International Market: Built a network of 17 international distributors, entering new markets, including Saudi Arabia

Achieved 25% Sales Growth: Led initiatives resulting in a 25% increase in sales over two years

Represented Company at Conferences: Planned and attended dental conferences across North America, contributing to a 20% sales increase

Developed Training Programs: Created and implemented online and in-person training programs for dental distributors globally, enhancing sales effectiveness and product knowledge

Trained Technicians: Trained Bio-Med technicians on sales strategies, maintenance protocols, and safety procedures, reducing errors and achieving an 80% acceptance and pass rate

Pioneered Product Development: Co-developed a washable, anti-microbial Barrier Face Mask recognized on the CDC website; 12,218 sold by 2023

Marketed New Processes: Played a key role in developing and marketing new dental line purging processes, leading to the sale of 6 systems

Led Consulting Venture: Established and grew MJ Darcy Consulting, specializing in mercury removal and water treatment, driving system sales in Florida and Ohio, and introducing the system to the Saudi Green Initiative

Sales and Marketing Manager, DIT Canada 2016 - 2021

Directed Sales Opportunities: Led initiatives to explore new sales avenues, boosting revenue by 12%

Enhanced Operational Support: Provided backing for technical sales, ensuring seamless integration with client needs and improving customer satisfaction

Directed Digital Marketing Efforts: Oversaw creative design and website construction, implementing SEO strategies to increase online visibility

Spearheaded Promotional Activities: Orchestrated sales promotions and delivered presentations on new software integrations, showcasing solutions and increasing lead conversion rates

Vice President of Sales, Brunswick of Canada 2003 - 2016

Led National Sales Efforts: Directed the sales process for capital equipment in start-up bowling centers, achieving an 8% annual sales increase

Enhanced after-sales support: Provided comprehensive after-sales support and ensured compliance with warranty requirements for 18 bowling centers in Ontario, resulting in high levels of customer satisfaction

Developed competitive quotes: Prepared competitive quotes for new construction projects and refurbishment of bowling lanes, contributing to increased project acquisition

Nurtured client relationships: Developed and maintained strong client relationships, providing essential support and guidance for successful bowling center operations

Ensured exceptional service: Delivered exceptional service and support to clients, promptly resolving concerns and ensuring ongoing satisfaction with Brunswick products and services

Skills

Software: Salesforce CRM, Microsoft Office, iWork, Office 365

Sales: Lead Generation, Sales Strategy Development, Pipeline Management, Sales Data Analysis

Interpersonal: Mentoring & Training, Communication & Negotiation, Client Education

Education

B.A. Degree Trent University

Community Involvement

Vice President Whitby BIA 2018 - 2021

Volunteer Member ISO-ADA Rules Committee 2022-2024

Vendor Sponsor Coordinator Florida Industrial Pre-treatment Association 2021 - 2024

Sales Strategist with Expertise in Training, Mentoring, and Market Development

Contact this candidate