Customer Service Agent
Resume:
Seniel Jones
Columbus, OH *3206
***************@*****.***
Objective
Skilled customer service agent committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments.
Work Experience
ODS Transportation
Dispatch/Customer Service/ Office Administrative
August 2024 to present
● Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
●Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
●Using telephones, two-way radios or text messages to contact employees or emergency personnel
●Speaking with supervisors or customers to resolve problems, requests for services or equipment
●Preparing daily work such as schedules
●Preparing work orders for crew or receiving work orders from work crews
●Being in charge of communications within company assigned territories
●Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Insight Global
Customer Service Agent
October 2022 to March 2024
●Serves customers by providing product and service information and resolving product and service problems.
●Attracts potential customers by answering product and service questions and suggesting information about other products and services.
●Opens customer accounts by recording account information.
●Maintains customer records by updating account information.
●Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
●Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Butler Transport
Over the Road Truck Driver
July 2018 to November 2018
●Strong knowledge of safety regulations, to be familiar with not just traffic laws but rules regarding how often they are required to rest, maximum miles driven and the like
●A clean driving record, or they can have their license suspended or revoked
●Physical fitness, since Truck Drivers are required to pass a physical exam every two years
●Hand-eye coordination, since they must coordinate their hands, legs and eyes to maintain a fast reaction time on the roads
●Visual and hearing acuity, in accordance with federal regulations which mandate that truck drivers have to hear a forced whisper at 5 feet, have at least 20/40 vision, a 70-degree field of vision and the ability to distinguish the colors of traffic lights
Columbus City Schools
School Bus Driver
March 2017 to July 2018
● Transport children to and from school in the mornings and afternoons
● Verify permissions for children who ride home with friends
● Maintain a clean and mechanically-sound bus at all times
● Obey all traffic laws
● Perform inspections of the bus before and after each route
● Ensure safety of all students
●Maintain a safe and healthy environment
● Assist students with getting on and off the bus when required
Staffmark
Warehouse Associate
August 2009 to February 2017 / November 2018 to October 2020
●Examine and inspect containers, materials, or products to ensure that product quality and packing specifications are met
●Assemble, line, and pad cartons, crates, and containers, using hand tools
●Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise
●Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
●Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material
●Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
●Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas
Policy Studies
Customer Service/Data Entry
February 2001 to August 2005
●Documented pertinent client information into data base.
●Answered any inquiries received from consumers · Computer, record, and proofread data and other information, such as records or reports.
●Create spreadsheets to track important customer information and orders.
●Transfer data from hard copy to a digital database.
●Update customer information in a database.
●Organize existing data in a spreadsheet.
●Verify outdated data and make any necessary changes to records.
Education
●Fort Hayes Career Center
Columbus, OH
Dental Laboratory Technician Certification
●Eastmoor High School
Columbus, OH
Diploma
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