Customer Service Data Entry
Resume:
Cybrena Blunt
Ogden, UT *****
************@*****.***
Strengths:
Attention to detail Public Speaking MS Office Suite
Instructing Team Work Time Management
Organization Problem-solving Customer Service
Experience:
Precise Systems, INC – Case Analyst
Ogden, UT
10/2023 -Current
•Meticulously review SBA Certification Applications
•Request, verify and upload all Application supporting documents
•Identify and solving customer information and processing problems
•Analyze discrepancies for multiple SBA Certification Applications
•Manage daily correspondence with the SBA and Applicant Firms
•Maintain and improve quality results by adhering to standards and guidelines
•Processed over 1000 applicants for SBA Certification Applications
Trigent Solutions – Data Entry / General Clerk & On-the-Job Instructor
Ogden, Utah
09/2022 – 09/2023
•Trained and supervised a team of ten and made sure they had everything that was needed to fulfill their duties
•Screened incoming deliveries
•Performed tax document filing sorting, batching or grouping documents
•Stamped documents with pertinent information
•Prepare paper tax returns for numbering and transcription.
•Prepared documents for scanning according to instructions
•Performed pen and ink changes on paper returns
•Perform general clerical work including filing, sorting, batching, or grouping documents.
Medly Pharmacy – Patient Specialist & On the Job Adviser
Ogden, Utah
11/2020 – 09/2022
•Engaged in and supported patient interactions through inbound/outbound calls, email and texts with prescriptions by transferring, billing, refilling and scheduling
•Made outbound calls, sent emails and texts to prescribers
•Ensured security and followed HIPAA guidelines
•Provided education and support regarding our products and services
•Tracked deliveries, if there was a delay researched why and advised patient
•Troubleshot and collaborated with peers, leaders, and partners to remove roadblocks, resolve issues and ensure every interaction focused on what was best for patients
•Provide exemplary patient support
•Provided new hire onboarding training, advised new hires on processes and procedures for customer service, delivery scheduling, and communication with other departments and prescribers.
Spherion Staffing – Medley Pharmacy Temp
Ogden, Utah
07/2020 – 11/2020
•Assist patients with scheduling their prescriptions
•Requested refills
•Tracked deliveries
Walmart – Cap 1 Associate
Harrisville, Utah
06/2017 – 07/2020
•Stocked merchandise
•Assisted customers
•Ensured displays remained clean and tidy
Education:
University of California – Irvine
Human Resources Analytics Certificate
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