Support Technician High School

CURRICULUM VITAE

OF

Patrick Obose

*. CONTACT DETAILS AND TELEPHONE NUMBERS

Cell 072-***-****

E-mail address Patscribe@gmail .com

Physical Adress 78791 Hintsa street

Bloemfontein 9300

2. PERSONAL INFORMATION

Surname Obose

First names Patrick, Dambile

Date of Birth 18-07-1979

Identity number 790***********

Nationality South Africa

Home languages Xhosa

Language Proficiency

LANGUAGES

SPEAK

READ

WRITE

Xhosa

Good

Good

Good

English

Good

Good

Good

Afrikaans

Good

GooD

Good

Tswana

Good

Good

Good

Marital Status Single

Health Good

Criminal convicted None

3.High school Backgruond

High school Attended Moroka high Schol

Private bag X10

Seloseha location

Thaba Nchu 8701

Highest Grade Passed Grade 12 / Senior certificate Subject Passed See Certificate

4.Education

Certification from ComTIA PC Engineering A+ 2005-2006 Cerification from CompTIA :END user Copmputing 2004 Anstitution/Collegue ATTI

5.Professional Summary

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new AD mirgration for UNIVERSITY OF THE FREE STATE SKILSS

Troubleshooting network concerns. – Assisting users in person and remotely with hardware-related concerns. – Utilizing technical training to resolve concerns related to software functionality. – Providing phone and online support to users. – Working in a team-oriented environment. 6.Employment History

1.Name of company Sita [state information technology agency] Position Held Lan support technician[Internship]

Duration 15months

Duties and responsibilties

1. Identifies, troubleshoots and resolves hardware-, software- and network-related problems Encountered by end-users of the District network, the Internet, the mainframe, PCs and new computer technology.

2. Configures and installs Windows workstations and operating systems 3. Trains end-users on the use and features of the various operating systems and applications on the Various platforms.

4To provide 1st and 2nd line support to User’s with network difficulties. 5. Uses established tracking system to log requests; monitors progress, tracks problem resolution, Identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.

6.To resolve hardware operating system issues; researches and tests possible 7.To provide and solve mainframe application problems to meet end-user computing needs.log and resolve call on system ARS.

Year 2012March-2013MAY

Reason for Leaving Contract expired

2.Name of company Datacentrix

Position held IT Technician

Duties and responsibilities

AD migration for UFOS[University of the Free State Re-installtion and configuring Operating systems

To provide and troubleshoot technical problems

Migrating from MS windows XP to Win 7

Installations and setup of printers win 7/l and other devices Duration 3 years

Year 2015 May –April2018

Reason for leaving Contract expired

3.Name of Company Purple Blue Technologies

Position Held Field support engineer

Duration 4 months

Duties and responsibilities

1.Provide technical installation suport for Department of Justice[free state]

(Hardware, software and application) and related peripherals (Printer, scanner, PDA etc). 2.Installation, setup, configuration, migration, upgrading and maintenance of desktop PC/ OS, software and related peripherals.

3. Updating of daily incident handled EG antivirious incident 4.To be responsive and pro-active when handling of end-users' PC problem and request. 5. To provide customer focused and diligent towards providing good customer service e.g SAP application,Email setup.etc

5.To ensure high optimal level of workstations

6 Installations of laptops, Desktop pc, Multifunction printer and network printers Year January2024 -April2024

Reason for leaving Contract expired

I'm currently studying for my N+, I'm going the International route. and I feel confident about passing them since I've seen the material quite a bit during my time in college and during my self studies.

7.RefERENCES

Mr. Josia Kapeng

Relation Mentor in system support

Comppany Sita[Bleomfontein]

Contact details 051*******

Mrs Arlene Boing

Position held Unit Mananger

Company Datacentrix

Contact details 087*******

Mr Henco du Plessis

Position held Team mananger

Company Purple Blue Technologies[bloemfontein]

Relation Line Mananger

Contact details 051*******

Contact details

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