Customer Service Healthcare Management
Resume:
Certified Medication
Techniction:
Medical Genetics
Higher Education/Votech
Perryville, MO
**************@*****.***
Oak Ridge, MO 63769
Skills
• Customer Service Expert
• Leadership Experienced
• Communication Experienced
• Problem Solving Experienced
• Medical Records Management
• Surgical Preparation
• HIPAA Compliance
• Family Education
• Patient Safety Management
• Calm Under Stress
• First Aid Certification
Verbal and Written
Communication
•
• Injury Prevention
• Wound Care
• Vital Signs Collection
• Medication Administration
Activities of Daily Living ADL
Support
•
• Catheter Care
• Medical Terminology
• Basic Life Support
• CPR Certification
• Patient Care Quality
Empathy and Compassionate
Care
•
• Emotional Intelligence
Education And Training
• Minor in accounting
Completed coursework in
medical transcriptionist,
tracheostomy practice and
traumatic post brain surgery
care.
•
Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Organized, motivated and eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. Amerimart - Assistant Manager
Old Appleton, MO
07/2017 - 04/2022
Super 8 Hotel - Evening Manager
Perryville, Missouri
01/2015 - 07/2017
Monticello House - Certified Medication Technician Jackson, MO
06/2004 - 05/2009
Jennifer Bey
Summary
Experience
•
• Delegated daily tasks to team members to optimize group productivity. Organized schedules, workflows and shift coverage to meet expected business demands.
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Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
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Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
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Customer Service, Booking, End of Shift Reports and Sales Report, Employee Scheduling
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Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
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Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
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Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
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Documented information in patient charts and communicated status updates to interdisciplinary care team.
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Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
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Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
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Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
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08/1998
High School Diploma:
Required
Oak Ridge R-6
Oak Ridge, MO
• Received deliveries from pharmacy daily to check deliveries against orders. Obtained, recorded and reported patient vital signs for medication administration.
•
Additional Information
Have 25 years experience taking care of a younger sibling with myelomeningocele spina bifida, sezuires, six shunt revisions and numerous serious surgeries.
•
• Experience with tracheotomy care
• Experience in catheterization and catheterization care.
• Post brain surgery care.
• Help with patient immobilization/wheelchair.
• Took care of husband through his final days of testicular cancer.
• Excelled in mathematical problems.
• Proficient with microsoft word, excel and powerpoint.
Contact this candidate