Account Executive Customer Service

JONATHAN SANDOVAL

Account Executive

*******************@*****.*** 925-***-**** Tracy, Ca 95391

WORK EXPERIENCE

Account Executive

Choice Financial Inc.

CAREER OBJECTIVE

“Accomplished sales professional with

over 10 years of experience in driving

June 2021 - current

Directed a high-performing telemarketing team, overseeing daily

operations and driving sales growth by actively pursuing new

business opportunities through cold calling and nurturing

existing client relationships, consistently exceeding targets.

Led training initiatives to inspire team members to reach their full

potential, fostering a high-morale environment that consistently

drove performance.

Developed and maintained strong, collaborative relationships

with clients and internal teams to ensure sustained success and

loyalty.

Established and monitored sales quotas to drive personal and

team growth, consistently aligning targets with overall business

objectives.

Built and nurtured long-term relationships with customers and

referral agents, ensuring sustained business through effective

communication and trust

Order Processing and Pulling

Safeway, Inc.

June 2021 - August 2022

Responsible for accurately processing high volume customer

orders for large retail locations, ensuring timely fulfillment, and

maintaining communication with customers and internal

departments.

* Communicated with customers to confirm order details, address

any discrepancies, and provide updates on order status.

Handle customer inquiries and resolve issues related to orders,

such as delays, cancellations, or changes.

Conducted quality checks on orders to ensure they met customer

specifications and company standards.

Identified and reported any issues or discrepancies in the order

processing system.

Suggested and implemented improvements to the order

processing to increase efficiency and accuracy

Branch Manager

America's Security

February 2012 - February 2020

Recruited, trained, and fostered new employees’ growth and

SUCCESS.

Elevated branch productivity by 20%, enhancing customer

satisfaction scores by 30%

Crafted and assigned staff schedules, resulting in a 30% decrease

in scheduling conflicts and a 10% increase in staff satisfaction

revenue growth and cultivating strong

client relationships. Seeking to leverage

my extensive expertise in strategic sales

management and team leadership to

enhance sales performance and deliver

exceptional value in a dynamic

environment."

SKILLS

* MANAGEMENT Business

Development - Project Management -

Customer Relationship Management

- Scheduling - Sales Metrics - Sales

Processes - Project Coordination -

Warehouse Management Systems

* CLIENT MANAGEMENT Client

Relations - Product Demonstration -

Lead Qualification/ Generation -

Customer Service - Customer

Engagement

* SALES B2B Sales - Insurance - Cold

Calling - Deal Closure - Quotas - Sales

Presentations - Sales Operations -

Negotiation - Strategig Planning -

Team Leadership - Customer

Relationship Manager - Negotiation -

Communication - Training &

Development

* SERVICE MANAGEMENT TOOLS

Google Applications - Microsoft Suite -

Ring Central - DocuSign - HubSpot

CRM - Zoom - ZoomInfo - Slack -

Phone Burner -

Contact this candidate