Customer Service Mid Level
Resume:
Regina Masters
Seeking mid level position
Fruitland Park, FL 34731
**********@***.***
Seeking a long term mid-level position. I love extending my knowledge and strive to provide excellent customer service.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Server/Bartender
Jeannie’s ll-Tavares, FL
February 2024 to September 2024
Greeting & seating customers, taking food & beverage orders on the Clover handheld, serving food & beverage, making adult beverages, cashing out customers on the Clover pos system, opening & closing the restaurant, doing local deliveries, cleaning, answering the phone, taking reservations, customer service, side work etc.
Window Estimator
RoMac Building Supply-Leesburg, FL
December 2022 to February 2024
Quoting windows for new construction and remodels, emailing to customers when complete, doing take offs from floor plans & blueprints, searching property appraiser sites for property cards to do job starts for new jobs, processing customer payments through BizTrack, doing ROA's, using daily logs on Excel, scheduling, scanning, filing, collections, answering the phones & customer service, cleaning when slow, doing close out & dropping off deposits, etc.
Server
Sonny's BBQ-Bushnell, FL
June 2022 to July 2023
Greeting & serving guests with hospitality, cleaning, side work, food prep, cashing guest's out, bartending, etc.
Stocker
Walmart-Brooksville, FL
April 2021 to June 2022
Stocking merchandise, customer service, setting up & taking down new mods & features, making bales of cardboard, moving pallets of merchandise using a pallet jack, purging & biz picking product, helping online grocery pickup or any other department as needed, etc. Also worked the liquor store & Dairy department.
Home Health Care Aide
Home health
January 2021 to December 2021
Providing care as needed depending on the patient. Anywhere from errands to bathing, cooking, cleaning, companionship, pet sitting, laundry, shopping, doc appointments, etc. Medical Records Coordinator
The Clark Clinic-Bushnell, FL
October 2020 to April 2021
Answering phones, customer service, requesting & sending medical records, getting death certificates signed & sent to vital statistics, retrieving hospital records for follow up visits, emptying the incoming fax inbox & distributing each document to where or whom it goes to, faxing, scanning, etc. Working through ECW E Clinical Works. I also do Critical Care management. Lead Sales Coordinator/Office Administrator
Tibbetts Lumber-Crystal River, FL
June 2017 to December 2019
Quoting & ordering building material and supplies. Billing, invoicing, receiving, customer service. Scheduling deliveries & pick ups. Cashiering as needed using the Falcon system. Knowledge of window
& door take offs on blueprints. Faxing, scanning, emailing, etc. I am also the remote back office for this location which includes but not limited to: payroll, new hires, adjusting time/mis punches, entering new employees into the time clock, approving time cards & time off, daily cash journal, bank deposits, etc. Self Employed
Self Employed-Inverness, FL
October 2018 to June 2019
Cleaning homes & businesses, doing private in-home care for elderly, children & pets, errands, auto detailing, yardwork, etc,
Server
Mama's Kuntry Kafe-Inverness, FL
December 2017 to April 2018
Greeting customers, taking orders, serving food and drinks, cleaning, cashiering, customer service, etc. Server
Papa J's-Inverness, FL
August 2016 to March 2017
Greeting & seating customers upon their arrival, customer service, taking food orders & entering them on the Cake POS system, cashiering as needed, taking phone orders, serving food, cleaning, answering phone, etc.
Account Specialist
United Water Restoration-Ormond Beach, FL
October 2015 to January 2016
Responsibilities
They treat fire, water & mold damage. My job was to contact the insurance adjuster handling the claim to work with them on collecting for the mitigation services provided. However if there is no insurance or the claim is denied, I then worked with the home owner for the balance, also customer service, contacting mortgage companies for checks or signatures, phone operating, following up on accounts, working in efile & smartsheet, scanning and updating files in the shared inner office network, typing up terms of service agreements, communicating with technicians and Ops manager for my area, sending info to customers and getting required signatures, receiving and reviewing all new files, logging and keeping track of all payments received, etc.
Administrative Assistant
ProBuild-Lady Lake, FL
June 2014 to December 2014
Responsibilities
Inventory control, assistant to Office Administrator, daily and weekly reports, printing tags for new lumber as it arrived, retagging lumber if needed, spread sheets, customer service, ordering material, scheduling deliveries, data entry, faxing, scanning and emailing, phone operating, cycle count, communicating with salesman & truss designers, etc.
Sales Coordinator
Romac Lumber & Supply-Lady Lake, FL
October 2012 to April 2014
Responsibilities
Started out as a receptionist at the Leesburg location and was transferred to Lady Lake upon my return from maternity leave. At that location I was a Sales Coordinator for 5 Salesman. My responsibilities were, but not limited to, quotes & orders for building material, billing, invoicing, monthly statements, cashiering as needed, reading blue prints to an extent, doing window & door takeoffs, inventory, customer service, answering phone, etc.
Certified Nursing Assistant
CNA-Lady Lake, FL
September 2009 to October 2012
Responsibilities
Taking Care of rehab & long term care residents, mainly Alzheimer & Dementia during most of that time. Also worked as a Med Tech, Rehab Tech & Activities assistant during my time as a CNA. Skills Used
Education
GED
Lake Sumter Community College - Sumterville, FL
2003 to 2003
Skills
• Warehouse Associate
• Forklift
• Picker Packer
• Shipping Receiving
• Order Puller
• Shipping
• Customer Service
• Excel
• Restoration Industry Experience
• Water Damage Restoration
• Food Industry
• Smartsheet
• Order Entry
• Fire Restoration
• Mold Remediation
• Alzheimer's Care
• Dementia Care
• Home Care
• Delivery Driver Experience
• Box Truck
• Caregiving
• Administrative Experience
• Construction
• Senior Care
• Residential Cleaning
• Office Management
• Detailing
• Remodeling
• QuickBooks
• Supervising Experience
• Microsoft Office
• Hospice Care
• Management
• Medical Imaging
• EMR Systems
• eClinicalWorks
• Medical Records
• Medical Office Experience
• Commercial Cleaning
• ECW E Clinical Works (1 year)
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Inventory control
• English
• Micros POS
• Sales
• Time management
• POS
• Care plans
• Inside sales
• POS
• Customer service
• Cash register
• Supervising experience
• Driving
• Order entry
• Purchasing
• Project coordination
• Front desk
• Construction
• Forklift
• EMR systems
• Smartsheet
• Medical records
• Vital signs
• Water damage restoration
• Office management
• Office experience
• Basic math
• Communication skills
• Cash register
Certifications and Licenses
CPR Certification
Driver's License
Assessments
Home health aide skills — Proficient
September 2021
Providing care to patients in a home setting
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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