Customer Service Warehouse Associate

Christina Williams

*** **** **** ****** ********, IL 62013 618-***-**** ***************@******.*** PROFESSIONAL PROFILE

Self-directed, customer service oriented, and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pay close attention to detail for accurate and compliant documentation and maintain and ensure patient privacy and confidentiality. Work experience shows ability to perform progressively more responsible duties.

High Academic Honors Recognition / Dean’s List.

Effective problem solver, able to assess needs and identify solutions.

Maintain accurate data to ensure details are not overlooked.

Manage time and prioritize duties in fast-paced, multi-task environments.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 30 WPM. CORE QUALIFICATIONS

Insurance Verification Managed Care (HMO PPO POS) Workers Compensation Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT) Electronic Health Records (EHR) Electronic Medical Records (EMR) EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2023 PROFESSIONAL EXPERIENCE

Teleperformance USA – Work from Home 12/2023 – Present Horizon Blue Cross Blue Shield of New Jersey Medicaid Member Services Representative

Connect with patients and providers via phone to resolve their questions and concerns.

Uses Facets to retrieve and input patient information such as name, date of birth, and member ID number.

Track all call related information for auditing and reporting purposes. Brussels CUSD 42 (Community School District) – Brussels, IL 10/2022 – Present Janitor

Perform a full range of janitorial assignments using good judgment and time management.

Follow established procedures, methods, and practices to meet deadlines.

Provide consistent, high standard services in a fast-paced, results-based environment. Amazon – St. Peters, MO 07/2019 – 10/2022

Warehouse Associate Learning Ambassador (Trainer) (01/2021 – 10/2021)

Trained new hires, exhibited leadership, and led by example.

Provided feedback, handled on-boarding, and answered questions.

Upheld positive work atmosphere and promoted cooperation with vendors, co-workers, and management. Warehouse Associate Order Picker (10/2020 – 10/2021)

Worked within a timeframe to get customer orders processed quickly and efficiently.

Maintained a clean work environment, efficient workspace, and proficient work processes while completing tasks as a productive team member.

Inspected to ensure quality and adherence to procedures. Warehouse Associate Inbound Dock Receiver (07/2019 – 10/2020)

Prioritized safety concerns with management throughout the shift.

Worked with the management support team ensuring the proper unloading of all trucks in an efficient and timely manner for customer orders.

Coordinated within departments to move in coming product from dock to robotic storage.

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