Will Consider Sales

BrennieRaeSedra

****SilverStreetSanRafaelVilage,DavaoCity,8000(PH)

+639*********

*********@*****.***

PROFESSIONALSUMMARY

Proactive,friendlycustomerservicespecialistdedicatedtomeetingandexceeding expectationsateveryinteraction. Timelyandprofessionalwithextraordinarycommunication skilsandabilitytobuildandcultivaterelationshipstodrivebusinessretention. Activelyseeking acustomerservicerolewhereIcanutilizemyeducationandexperiencetoaddimmediatevalue toanorganization.Enthusiasticandambitiouscustomerservicespecialistwithwide-spread transferableskilsinmanagement,sales,andoperations. Exceptionalabilitytoconnectwith peopleandunderstandtheirwants,needs,anddesiresanddeliveringlegendaryserviceonevery interaction.

EMPLOYMENTHISTORY

Sep.2016–Aug.2019DavaoCity,Philippines

TechnicalSupportRepresentative,TeleperformanceDavao Technicalsupportrepresentativeshelpcustomerstroubleshootissueswithapieceof equipment.Techsupportisalsoresponsibleforinstalingequipment,maintainingrecordsof customerinteractionsandcolaboratingwithotherstoimprovethecompany'ssystem requirements.

Implementorperformpreventivemaintenance,backup,orrecoveryprocedures.

Monitorandanalyzesystemperformance,suchasnetworktraffic,security,andcapacity.

Provideusersupportbydiagnosingnetworkanddeviceproblemsandimplementing technicalorproceduralsolutions.

Testandevaluatehardwareandsoftwaretodetermineefficiency,reliability,or compatibilitywithexistingsystems.

Workwithpersonnelandfacilitiesmanagementstafftoinstal,remove,orrelocateuser connectivityequipmentanddevices.

Documentusersupportactivity,suchassystemproblems,correctiveactions,resolution status,andcompletedequipmentinstalations.

Answertelephonesandgiveinformationtocalers,takemessages,ortransfercalsto appropriateindividuals.

Create,maintain,andenterinformationintodatabases.

Conductsearchestofindneededinformation,usingsuchsourcesastheInternet. Feb.2015–Jul.2016DavaoCity,Philippines

CustomerServiceRepresentative,TeleperformanceDavao Customerservicerepresentativesupportscustomersbyprovidinghelpful information,answeringquestionsandrespondingtocomplaints.Theyarethefrontlineof supportforclientsandcustomersandtheyhelpensurethatcustomersaresatisfiedwith products,services,andfeatures.

Listentocustomerrequests,referringtoalphabeticalorgeographicaldirectoriesto answerquestionsandprovidetelephoneinformation.

Operatetelephoneswitchboardsandsystemstoadvanceandcompleteconnections, includingthoseforlocal,longdistance,paytelephone,mobile,person-to-person,and emergencycals.

Suggestandcheckalternatespelings,locations,and/orlistingformatstocustomers lackingdetailsorcompleteinformation.

Provideassistanceforcustomerswithspecialbilingrequests. EDUCATION

Jul.2009

BachelorofScience:Tourismmanagement

PhilippineColegeofTechnology-DavaoCity,Philippines Jun.2005

BachelorofScience:Nursingaide

SanPedroColege-DavaoCity,Philippines

SKILLS

MultiTaskingSkils

Experienced

GoodCommunicationSkils

Skilful

Computerliterate

Skilful

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