Customer Service Nursing Assistant
Resume:
Trisha Koontz
Beaverton, MI *****
******.**.******@*****.***
Work Experience
Chiropractic Assistant
Mid Michigan chiropractic - Gladwin, MI
October 2021 to July 2023
Patient information intake and scheduling. Customer service, answering phones, scheduling a variety of different types of appointments, intraoffice communication for both requests of information and sending information and referrals, uploading of patient test results and images, documenting patient health history, communication of patients received results and special requests to the doctor CNA - Certified Nursing Assistant
BRITTANY MANOR - Midland, MI
February 2018 to March 2020
Daily direct care of residents
Assisting charge nurse as needed
Taking vital signs
Recording I &I
Documentation of care
Answering phones
Customer service
Collection of stool and urine samples
CNA - Certified Nursing Assistant
Tender Care long term and rehabilitation - Clare, MI October 2002 to May 2017
Direct daily resident care
Documentation of care
Answering phones
Transport of residents to appointments
Assisting charge nurse as needed
Collection of stool and urine samples
Tracking I &O
Taking vital signs
Education
Some college in Nursing
Mid Michigan Community College - Harrison, MI
September 2001 to June 2003
High school diploma
Beaverton High School - Beaverton, MI
September 1997 to May 2001
Skills
• Medical Scheduling (4 years)
• Insurance Verification (4 years)
• Vital Signs (10+ years)
• Medical Billing (4 years)
• Medical Records (10+ years)
• Medical Terminology (10+ years)
• Medical Coding (2 years)
• Medical Office Experience (4 years)
• Triage (10+ years)
• Clerical Experience (4 years)
• Front Desk (10+ years)
• Professional telephone etiquette training (10+ years)
• Difficult behavior training (10+ years)
• Payment processing (4 years)
• Typing (10+ years)
• Clerical experience (4 years)
• Customer service (10+ years)
• Records management (4 years)
• Medical records (10+ years)
• Windows (10+ years)
• Medical terminology (10+ years)
• Accounts receivable (4 years)
• Vital signs (10+ years)
• Cash handling (4 years)
• Cash register (4 years)
• HIPAA (10+ years)
• Laboratory Experience (1 year)
• Physiology Knowledge (10+ years)
• Phlebotomy
• Patient care (10+ years)
• Anatomy knowledge (10+ years)
• Venipuncture
• Experience Administering Injections
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