It Analyst Senior
Resume:
Lorington E. Jeune
***************@*****.***
Professional Summary
Highly seasoned and reliable IT Analyst with over 20 years of experience working on projects ranging from entry to an enterprise level. Demonstrated successful problem-solving expertise when it comes to creating new software and troubleshooting through different applications. Implemented effective communication while prioritizing my skills within the company.
Work Experience
Unity-Engie North America
Senior IT analyst September 2019 to present
Provide next day support to migrated users from windows 7 to windows 10.
Assisted user with Citrix XenApps Application, Citrix Client VDI desktop environment connection and drive access.
Attend weekly meeting with managers and department heads.
Migrate user between domains, set user permissions to server and folder and subfolders.
Assist global user with network and application access.
Remote user desktop to resolver user issues.
Synchronize hand held device with company's email, Calander and contacts.
Create user accounts and set attributes to network specifics.
Created user incidents tickets in SNOW, resolve request issued by emails.
Travel to offsite and assist with migration to company network.
Create new user email address/convert user to employee for a contractor.
Create Distribution list /Grant user permission to groups with read/write access.
Por4ia, New York, NY January 2018 to September 2019
Relocation Technician
Disconnect user equipment from one location to another
Document network installations, moves and components and configuration.
Set up financial Data pc and phone system.
Troubleshoot user issues with application and hardware.
Document network installation, moves and components configuration.
Remote user Device and resolve user request.
Created incident and user request tickets.
Proform updates to Windows operating systems.
Troubleshoot local or network printer issues.
Evolv Solution, New York, NY May 2015 to June 2017
Xerox Tech
Maintain spread sheet of all printer old and new
Troubleshoot printer network connectivity issues
Add printer to network information to asset management database.
Replace printer cartridge, preform printer maintenances installing Maintenace kits.
Worked on projects evaluate, evaluate the life cycle of hardware and warranties.
Health and Hospital Corp, New York March 2012- May 2015
Systems Analyst
Monitor system emails for server alerts.
Unlock/reset user passwords and accounts.
Work with third party vender to resolved or update application.
Monitor blood bank server on an hourly bases to ensure operational.
Grant user access to network shared drives.
Performed application configuration, Maintenance or testing Activities as needed.
Assist Integration team with testing and debugging of inhouse application.
Cablevision, Long Island, NY November 2009- Jan 2011
Helpdesk Analyst
Assist user with password rest/unlock accounts.
Monitor system for equipment failure and errors.
Walk user through steps in order to resolved hardware issues.
Run speed test to determine network connection speed.
Attend team weekly building meetings.
Education
MindMap Consultant-Florida (Business Analyst Certificate)
COMPUTER LEARNING CENTER (Associate Degree in Computer Business Communication/Network Administration)
MONTGOMERY COLLEGE, Rockville, MD (Computer Graphics and Animation Studies)
Software: MS Office Standard Suite w/Outlook, Ms. Visio, SAP, PEO, Cartesis, NT, SharePoint, Ensamble, Ivanti Management Console, Bomgar Workstation/Server 4.0, WIN 95, 98, and 2000, XP, MAC, Lotus Notes, MS Internet Explorer, MS Exchange, Netscape, Corel Office Suite, OS/2 Warp, X term (Unix), Link wiz (hard drive cloning), Lap link, Hyena Software, and DB2 for Windows NT, Windows 7, Windows 10, hummingbird, Oracle, DOS, Exceed, Atriums, Tivoli, SQL7, Uts express, Rais, VPN, Cobra2000, Nasdask, Aem, Depcon, NW2 harvest, Vantive, Citrix, Rumba, PC Any ware, Doc Open Norton Ghost, Console One, Kronos, Citrix, GroupWise, Coboha, Delta, McKesson, Co-path, Shared Medical System(SMS), Active directory,Seibel, Symposium, Radia Client, Remedy, Heat, Novell, Netware, Posit, Chem draw,ISIS,Analyst, Funk Odyssey, VPN, Altiris server, Altiris client, Cover Letter
Hardware: IBM compatible PC's (8088-Pentium 500mhz), Dell, Compaq hard drives, I/O cards, disk drives, network interface cards, Laptop's, modems, laser/color printers, internal/external ram, sound cards, Cisco 4000 series routers, mini-hubs, Tape Back-up Units (jukebox and single), LAN cable meters, cable crimping accessories, Virtual LAN configurations, and activation's, CAT5 cabling, Patch Panels, Cisco Switch Module 5000.
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