Customer Service E-Commerce
Resume:
Mobile
**************@*****.***
Address
Dubai, UAE
EDUCATION
• Bachelor of Commerce
Kannur University
• Hardware and Networking
Sree Sankaracharya Computer Center
KEY SKILLS
• MS Office (Word, Excel)
• E-Commerce
• Supplier Chain
• Oracle
• Shopify
• Logistics Focused Solution (LFS)
• Warehouse Management System (WMS)
• Inspection
PROFESSIONAL SUMMARY
I am an energetic, self-motivated, and hard-working person, who always strives to achieve the highest standard possible, at any given task. I have developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I enjoy learning new things and I can work very well under pressure. I have experience in Customer Service Executive and Warehouse In charge. Good computer literate and ability to operate keyboard with good speed and accuracy to meet the needs of the department.
WORK EXPERIENCE
POINT OF CONTACT (POC) Mar 2023 - Till Date
Noon Now LLC, Dubai, UAE
• Act as the main point of contact for customers, handling inquiries, requests, and complaints via phone, email, and other communication channels.
• Provide customers with timely and accurate information regarding products, services, delivery schedules, and order statuses.
• Address and resolve customer issues effectively by coordinating with relevant internal teams such as logistics, operations, and customer service.
• Ensure customer problems are followed up on and resolved in a timely manner, aiming for high satisfaction levels.
• Monitor and manage customer orders, ensuring proper coordination from order placement to delivery.
• Track orders in real-time, resolve any issues such as delays or cancellations, and communicate updates to customers.
• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Maintain detailed records of all customer interactions, complaints, and resolutions for reference and audits.
• Ensure the CRM system is updated with accurate information on customer communications.
HEMANTH CHANDRAN
SECTION INCHARGE Dec 2020 - Jan 2023
Jashanamal National Company LLC, Dubai, UAE.
• Manage and review product presentation on site to ensure correct categorization, images, copy, pricing and promotional offers are accurate and meet internal requirements.
• Responsible for quality of work in terms of accuracy and content.
• Add products to store categories.
• Research product images and descriptions for e-commerce platform.
• Create virtual images for products for use on the e-commerce platform.
• Add content to jashanmalhome.com Company Stores including virtual images, descriptions and price Create eye-catching store design.
• Set up shipping and tax calculation.
• Provide reporting as needed per store to internal teams, as well as appropriate customers.
• Assist with other special projects not limited to the e-Commerce team.
• Supervising warehouse staff and daily activities. Managing, evaluating and reporting on warehouse productivity.
• Tracking and coordinating the receipt, storage, and timely delivery of goods and materials.
• Ordering supplies and maintaining suitable inventory levels.
• Checking orders, bills, items received, inventory, and deliveries for accuracy. ADMIN ASSISTANT Mar 2018 - Nov 2020
Hellmann Worldwide Logistics LLC, Dubai, UAE.
• Receiving the shipment of automotive parts and ensuring the gate pass tag.
• Involve in inspecting of all chassis related materials. Issuing of chassis material as per requisition.
• Make entry in SAP of issuing material.
• Ensures the implementation and evolution of work safety procedure.
• Ensures complete compliance to prescribed QMS and 5S processes.
• Preparing SOP.
• Work closely with QCI.
• Updating KPI on daily basis.
• Involve in maintenance of chassis parts.
DECLARATION
I hereby declare that the above statements are true and correct as best of my knowledge and belief, I hope that above written will suit to your requirement. CORE COMPETENCIES
• Time Management
• Problem Solving
• Effective Communication
• Creativity
• Team Leadership
• Quick Learner
• Strategic Thinking
PERSONAL INFO
• Date Of Birth : 07-11-1996
• Nationality : Indian
• Marital Status : Single
• Passport No : S5254540
• Visa Status : Employment
LANGUAGES
• English
• Hindi
• Malayalam
• Tamil
Contact this candidate