Data Center Desktop Support
Resume:
James Guilbeaux
Phone
PFIZER PHARMACEUTICALS\DXC CONTRACTOR Jan 2016 to April 2023
Over all 1st responder to all of Pfizer La Jolla and San Francisco Infrastructure related issues while working with global and local teams to resolve various connectivity issues.
Identify server and connectivity problems (Fiber, Ethernet and Wifi connections) then work with various remote in house and remote teams in India (NTT) to help resolve the issue.
Data Center Operations and Life Cycle Mgt. Provided end to end Data Center Support and Project management from Planning, Purchasing to Ewaste retirement with various types of Servers(Dell, Netapp, HP, IBM) Cisco Routers, FireWalls. Supported connectivity via Fiber and Ethernet Connectivity while executing on site practices for connectivity standards tying in global teams and RFC’s.
Day to Day Data Center, Infrastructure and Desktop support issues to meet defined SLAs
Provided Lab Benchtop Machine support for all lab instrumentation. Everything from (Purchasing to Retirement).
All Cisco IP Desk\Lab Phone Management at Pfizer La Jolla across 5 different buildings from setup to retirement.
All Site Cisco AP and Security Camera support issues from software configurations to hardware connectivity issues.
DXC TECHNOLOGIES (JOB CHANGE ROLE) Jan 2016 to April 2023
Provided onsite support to Pfizer’s Digital Sight Services team to support both our scientific community and mobile laptop support (Desktop\Laptop PC Imaging, setup, company Asset management and life cycle management for all computing assets.
Network Printer configuration & connectivity management (IP, VLan Connectivity and Monitoring) along with day to day maintenance support for items like (Toners, Maintenance Kits, Fuser, Drums etc)
Cisco Switch support across all buildings ensuring high uptime and NW port troubleshooting for both Fiber and Copper connections.
Work with remote teams to support (Server Switch configurations and expansions) Cisco, APCON, Dell Isilon, NetApp Storage, and various Network hardware)
Provide support for resolving issues related to Cisco Access Points, building redundant switch connectivity firmware patching and working with Cisco Switch Stack expansions for capacity planning and performance.
Remote Amazon AWS Virtual Desktop support on a Global Scale via Pfizer’s Service Excellence Group for 1,000’s of remote users during Covid. VDS support for ongoing projects like Outlook account server upgrades to O365, including Exchange Administration of user accounts to off load employees data and Outlook archive files to MS One Drive cloud storage,
OS upgrades\patching on critical Windows and Linux Servers related for example the LogJ4 security vulnerability, application upgrade resolution where remote installation processes failed! O365 Upgrades for 1000’s of user accounts.
Work closely with Pfizer’s Sight Services lead to manage all new hires and the deployment of 1,000 of PC’s Laptops, Mini’s, Tablets and TV’s.
Work closely Pfizer’s Sight Services lead to manage all Terminations and the recovery of 1,000 of PC’s Laptops, Mini’s, Tablets and TV’s and process for ewaste.
Active Directory user account administration for both server service accounts, Lab Services Accounts, and day to day employee AD group management, remote unlocks etc.
PEAK TEC CONTRACT W\ PFIZER PHARMA Jan 2016 to April 2023
Performed the role of Desktop support for all Pfizer La Jolla employees across 5 different buildings including everything from high-performance 40 GB Fiber connections Wifi Connectivity via Cisco AP’s and beyond.
IT Service Management (ITSM) functions including Help Desk and Incident/Change/Problem/Knowledge Management support for KBA’s etc.
Engineering & Operations including Windows Servers OS, LARGE Petabyte storage platforms, data/voice networks, data centers, disaster recovery processes for onsite Building Management Systems.
IT vendor management for Lab Systems Application Support and connectivity.
Backup Tape Technologies via ADIC and Iron Mountain tape management.
Network Printer\Employee ID Badge Scanning support via internal Lenar back end NTID badge services. Via Wave ID employee badge scanners (Installation onto printers, configurations and retirements to ewaste).
Randstad Contractor for LPL Financial LLC Oct 2015 to Jan 2016
Provided remote support for a Unix POP3 to IMAP Exchange email account migration for 100K users with a Temp Contracting Service Called Randstad.
Network Titan Feb 2015 -> June 2015
Provided a wide range of IT support services with Mike Hugh’s at Network Titan and his team of 3 Techs.
Administered various Small Business Internet Connectivity Infrastructure (Switches, Routers & Firewalls, wiring etc), Active Directory & Exchange server administration duties.
Windows Servers admin for both Data Storage, Applications hosting along with SMS & Print Server management. In addition to on site support for both new users and EOL equipment (PCs, Laptops, Tablets and Cell phones).
One Source Distributors Inc. Oct 2014 ->Jan 2015
Provided on site IT Support for a construction Co’s Inventory & Data Base connectivity and on site staff support for PC’s Laptops etc. One Source is basically a Costco with over 100K inventory that needed Bar Code Scanners for Asset Check in and heck out.
Daymon Interactions Inc
Vertex Pharmaceuticals Inc\Aurora Bio Sciences
EDUCATION
Bachelor’s Degree in Computer Science COLEMAN UNIVERSITY
Graduated with a BS in Networking and Hardware engineering.
Proficient in supporting all versions of Window from NT, XP, Win7, Win 8, Win 10-11, Win Server OS, Linux Server and Desktop OS and some Mac iPhone\iPad support as it relates to BYOD.
Proficient in WINDOW-OS based application
Knowledge of various Help Desk ticketing systems, supporting client and server Antivirus solutions. System Imaging via GHOST, security patching of OS an Apps, etc
Effective end user communication, analytical skills & customer oriented
Pleasant personality & positive attitude
Analyst knows TCP/IP, DHCP/DNS. Dell, Lenovo, HP, PC hardware background
3 to 4 years of work experience with Windows Server 2003/2010/2012 and related Active Directory domain configuration.
Work experience with Dell PowerEdge or VRTX server hardware is
Work experience with VMware vSphere 6 and Virtualized windows OS platforms in this environment is
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