Customer Service General Manager
Resume:
lateisha raven
Forest Hill, TX *****
*.*******@*****.***
My goal is to secure a position within a company where I can further develop management skills as well as gain experience in heavy equipment operation.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Training General Manager
Wingstop-Northlake, TX
March 2024 to Present
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved XX% increase in sales through effective staff training and motivation
• Maintained high standards of quality control to ensure customer satisfaction
• Resolved customer complaints or issues promptly while maintaining a positive brand image Package Handler
Amazon Warehouse-Fort Worth, TX
November 2023 to March 2024
Picking, packing, scanning, RFscanner
Assembly Line Worker
HelloFresh-Irving, TX
November 2022 to November 2023
• Performed general warehouse duties at a grocery distribution facility.
• Worked different roles on assembly line to compile accurate orders for shipping to various retail stores. Manager
Wendy's fast food job-Fort Worth, TX
April 2021 to July 2023
This includes managing the daily operations
• coaching, and developing.
• Oversee and enforce proper standards and procedures.
• Maintain excellent customer satisfaction. Inventory counting and recording.
• Team building
• Train and reinforce food safety procedures and maintain a safe working environment.
• Manage food and labor costs. Follow company policies and operating systems. Deli Selector / Cooler Loader ~ H.R. Metrics
Trader Joe's-Irving, TX
September 2020 to September 2022
Deli Selector
• Selected specific orders from deli products & assembled pallets to be shipped to assigned stores.
• Ensured accuracy of selected orders by complying to prescribed process for selecting product. X-Dock Loader
• Load trucks by store number with assigned pallets. Check pallets being loaded to make sure they are securely wrapped and stacked to allow for safe transport.
• Closely follow the correct scan to load process to prevent misloads and order inaccuracies. Assembly Line Worker
HELLO FRESH-Grand Prairie, TX
November 2019 to July 2020
• Performed general warehouse duties at a grocery distribution facility.
• Worked different roles on assembly line to compile accurate orders for shipping to various retail stores. Custodian
SODEXO-Lubbock, TX
December 2018 to November 2019
• Performed a variety of custodial & sanitation duties on school campuses within Lubbock I.S.D. (waxed
& buffed floors, Emptied trash cans throughout buildings, Cleaned & sanitized bathrooms, Washed windows, baseboards, etc, )
• Deep cleaned and sanitized sensitive areas like cafeteria, gym, etc. Security Officer
Level night club-Lubbock, TX
April 2012 to November 2019
• Provided crowd control, security services, and monitored venue cleanliness.
• Monitored all points of entry by checking guests to ensure they were of legal age and refused entry to intoxicated/ unruly patrons.
Training Manager
JUICY JUICE VAPES-Lubbock, TX
June 2013 to September 2018
• Was responsible for the daily operation and staffing for vape shop.
• Ordered, stocked, and packed product for store inventory.
• Received product for inventory: unpacked and priced/labeled product before placing it on sales displays.
• Sales duties which included educating customers on products, doing product demo's, and cash register/ point of sale duties.
Cook
Wingstop-Lubbock, TX
December 2013 to September 2016
• Performed general customer service, took orders, answered phone, & cash register duties.
• Prepped food, cooked, and packaged customers' orders.
• Maintained clean sanitized work area where food was prepared and upkept dining area.
• Assisted with unloading, unpacking, and storing truck orders. Shop Foreman
GUTHRIE JOB CORPS CENTER-Guthrie, OK
January 2011 to April 2012
• Monitored daily operation of onsite training shop.
• Operated forklift.
• Gained experience and skills in painting, framing, and roofing. Education
HIGH SCHOOL DIPLOMA
CENTRAL HIGH SCHOOL - San Angelo, TX
2006 to 2008
Skills
• Forklift
• Food Service
• Microsoft Excel
• English
• Order Picking
• Training & development
• Warehouse Distribution Experience
• Packaging
• Customer service
• Order Picker
• Clamp Truck Experience
• Load & Unload
• Warehouse experience
• Roofing
• Shipping & Receiving
• Hand tools
• Forklift training & certification
• Materials Handling
• RF Scanner
• Pallet Jack
• Heavy Equipment Operation
• Power tools
• Buffing
• Floor Maintenance (Buffering & Waxing)
• Security
• Assembly
• Load & unload
• Customer service
• Heavy lifting
• Cash register
• Training & development
• Cash handling
• Sales
• Cooking
• Forklift
• Warehouse management system
• Warehouse experience
• Driving
• POS
• Computer skills
• Distribution center
• Communication skills
• Basic math
• Math
• Picking & packing
• Stocking
• Inventory control
• Packaging
• Order picking
• English
• Food safety
• Manufacturing
• Supervising experience
• Leadership
• Heavy equipment operation
• Materials handling
• Shipping & receiving
• Hand tools
• Power tools
• Restaurant experience
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Clamp truck
• Grilling
• Management
Certifications and Licenses
Food Handler Certification
Forklift Certification
November 2021 to November 2023
Electric Pallet Jack Certification
Pallet Jack Certification
November 2021 to November 2023
Contact this candidate