Service Representative Broken Arrow
Resume:
Cassandra Allbright
Broken Arrow, OK *****
*****************@*******.***
Work Experience
Financial Service Representative
Alorica-Tulsa, OK
February 2024 to Present
Completed 6 week on the job training program
Answering calls and handling problems as efficiently as possible Opened accounts
Assist customers with money movement
De-escalation of customers when problems with account arise. Describing in detail different account types and specific information about each one Wal-Mart Associate
Walmart-Tulsa, OK
March 2023 to January 2024
• Obtained a forklift certification through Walmart/ Sam’s club to move and lift pallets of product.
• Stocked product onto shelves.
• Built shelves and displays to accommodate seasonal and new products.
• Ran cash registers in high customer volume moments.
• Received a headset from store manager to be able to efficiently communicate with team-leads and coaches.
Family Manager
Broken Arrow, OK
August 2022 to March 2023
I worked at “Braums” through my pregnancy with my daughter and came back after the 6-week period and decided I was gonna take additional time off to bond, learn, and grow with my newborn baby. Within the time taken for family leave I have refined my skills in de-escalation techniques, attention to detail, time management, communication, adaptability, multitasking, and leadership. Assistant Manager
Braum's Ice Cream and Dairy Stores-Broken Arrow, OK February 2020 to August 2022
Managing and maintaining a crew of 20 people on a daily basis. Counting cash drawers at close and creating nightly deposits. Counting inventory and unloading trucks being detail oriented but also efficient while doing so. Stocking and making sure the store had product for the next morning. Handling upset customers and issuing refunds or replacements as needed Properly disposed of damaged product while keeping inventory of what was lost. Cleaning and closing store on a nightly basis making sure the store was secure and ready for morning shift.
Responding to possible break in alarms and showing up for walk through with police officers on duty overnight after store hours.
Ordering product and scheduling returns
Cashier
DIPPIN DOTS-Tulsa, OK
March 2019 to January 2020
Being alone during entire shift
Handling rushes and long lines
Counting the register and making deposits nightly
Keeping kiosk and surround area clean and free of ice cream at all times Completing closing tasks in a timely manner
Education
High school diploma
Broken Arrow High School - Broken Arrow, OK
August 2016 to April 2019
Skills
• Assistant Manager Experience
• Cash Handling
• Management
• Forklift
• Order Picking
• Pallet Jack
• Organizational Skills
• Retail Sales
• Freight Experience
• Shipping & Receiving
• Cashiering
• Inventory Control
• Shift Management
• Warehouse Experience
• Customer service
• Retail management
• Communication skills
• Supervising experience
• Cash register
• Leadership
• Sales management
• Cash handling
• POS
• Merchandising
• Cleaning
• English
• Direct support
• Team management
Certifications and Licenses
Food Handler Certification
Forklift Certification
Driver's License
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