Administrative Assistant Customer Service

Beatrice L. Simmons, NCMOA

*** ****** ** ******, **** 43605 ● 407-***-**** ● ******************@*****.***

Professional Summary

Certified Medical Administrative Assistant through NCCT

Customer service oriented with a professional demeanor

Excellent communication skills, both written and verbal

Dental front office administration

Proficient in Microsoft Office Suite, Dentrix, ClaimGear, type 42 wpm

Knowledgeable in HMO’s, Medicaid, Third Party Payers

Strong attention to detail and proficient at running and handling office equipment

Relevant Coursework

Accounting and Bookkeeping Procedures

Dictation and Transcription Procedures

General Office Management

Medical Records Documentation

Medical Terminology

OSHA Regulations and Universal Precautions

Patient Reception Techniques

Health Insurance Claims Processing

Education

Everest Orlando, Florida March 2016

Medical Administrative Assistant Diploma with Honors (4.0 GPA)

Owens Community College, Toledo, Ohio December 2011

Administrative Assistant, Early Childhood Education, Certificate

Academy of Technical Studies, Toledo, OH April 2001

Administrative Office Assisting, Certificate

Work History

LaQuinta Inns and Suites May 2016-April 2017

Front Counter Guest Services

Checked in guests on computer system and accepted payments

Reserved rooms via phone and internet

Greenberg Dental, Orlando, FL Feb 2016 – March 2016

Dental Administrative Assistant Extern

Successfully completed 200 hour externship

Pulled and filed charts daily for scheduled appointments

Scheduled appointments for two dentists using Dentrix

Entered patient demographics into Dentrix

Answered phones and directed calls

Scanned and faxed dental records

Purged and archived all old charts

Impact Solutions of Florida, Longwood FL Sept 2012 - May 2014

Warehouse Worker

Packaged products for shipping

Met daily deadlines for shipments

Holiday Inn French Quarters, Perrysburg, OH April 2011 - June 2012

Night Attendant

Provided coverage for guests needs ensuring impeccable customer service

Checked guests in and out of rooms

Owens Community College, Toledo, OH May 2007 - April 2008

Switchboard Operator

Dispatched incoming calls to appropriate departments and personnel

Updated call logs and assisted callers as needed

U-Haul, Toledo, OH April 2000 - January 2004

General Manager

Processed payroll, scheduled employees to ensure coverage

Maintained inventory, ordered and stocked supplies

Contact this candidate