Customer Service Representative

Summary of Qualifications: Bilingual Customer Service Professional with strong written and verbal communication skills. Results oriented, deadline sensitive, flexible, and adept in the art of prioritizing workloads. I have worked in a team environment, independently, and have acquired the appropriate balance of both settings.

Technical Skills: Proficient with all Microsoft Office Suite Applications.

PROFESSIONAL EXPERIENCE

02/24 to Present IMS Engineered Products, Des Plaines, IL

Customer Service Representative

Provide friendly and professional customer service via phone, email, and sales interactions.

Respond to customer inquiries, provide order updates, and resolve issues or concerns in a prompt and efficient manner.

Take and enter customer orders accurately, ensuring all specifications are met.

Collaborate with the engineering, production and shipping teams to ensure timely delivery of orders.

Maintain detailed records of customer interactions, orders, order revisions and delivery schedule inquiries.

Keep customers informed of any delivery order changes and / or other relevant information.

Work collaboratively with team to ensure customer satisfaction and problem resolution.

02/15 to 09/22 Wells Fargo, Lombard, IL (Remote)

Home Mortgage Loan Closer

Managed assigned territory pipeline to anticipate estimated closing dates.

Supported internal/external customers by entering loan information into the company system.

Prepared loan documents and communicated with all parties involved in the transaction. to ensure all paperwork was completed accurately and in compliance with legal regulations.

Verified funding (i.e., clearing stipulations, communicating with Settlement Agent, customer and/or 3rd parties to adhere to time sensitive TRID’s).

Prepared loan closing packages and coordinated with attorney’s in finalizing nationwide real estate transfers.

Knowledge of agency, non-conforming, CEMA, LLC and POAs.

11/09 to 02/15 Wells Fargo, Milwaukee, WI Loan Adjuster I

Processed all short sales throughout the United States.

Gathered and organized all documents (i.e., listing agreements, purchase contract, HUD’s, hardship letters, and income documents).

Managed the collection process for delinquent mortgages, charge-offs and BK’s.

01/07 to 05/09 JP Morgan Chase & Co., Milwaukee, WI Bilingual Consumer Loan Closer

Coordinate mortgage loan closings with closing agents, loan originators and loan processors for correspondent/wholesale lenders and retail lenders.

Prepare mortgage closing packages, per closing instructions, and send to closing attorney with funds (if applicable) prior to closing.

Review and approve HUD-1 and HUD-1A's for closing and/or closing disclosures for closing.

Calculate APR and issue final TIL when applicable

Prepare funding worksheet to calculate net funded wire.

Wire funds to closing agent or correspondent bank as needed to fund or purchase a loan.

Run tickets to clear funding (if applicable).

After loan closing, finalize loan in a timely manner in preparation for the post closing department.

Work with loan underwriters, processors and post-closing on any outstanding conditions to be cleared.

Promote and maintains good public relations with customers, realtors and attorneys.

AFFILIATIONS

Member of the Latino Community Center

(Volunteer worker)

EDUCATION

Clemente High School

Class of 1984

References Available Upon Request

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