Office Manager Data Entry
Resume:
Laura Mitchell Hall
***********@****.***
Tallassee, AL 36078
Office Manager
LendNation – Tallassee, AL
October 2023 – July 2024
Initiated loan applications, ascertaining if customers meet the preliminary qualifications for a loan.
Acquired information pertinent to closing, such as income verification, and managed files from pre-approval through to closing.
Scrutinized and evaluated financial data and documents pertinent to loan applications, ensuring alignment with underwriting standards.
Confirmed loan approval adheres to established lending protocols.
Engaged with customers via telephone, email, or mail, ensuring clarity and understanding of credit histories, employer verifications, and personal references.
Input all loan information into Qfund
Ensured proper documentation and signatures on all loan paperwork prior to dispatching
Maintained loan inquiry records and track loans in progress and preformed weekly and monthly audits
Supported daily office operations, such as filing, data entry, phone communications, letter typing and general office tasks
Created and maintained employee schedules.
Ensured office aesthetics and personal appearances uphold professional standards.
Addressed all concerns related to loan payments.
Created releases for paid-off loans and ensure proper filing and recording.
Ensured consistent compliance with lending policies.
Stay current with BSA/AML/OFAC policies and undergo required annual training.
Bank Teller/Customer Service Representative
Dozier Bank/First National Bank of Dozier - Dozier, AL
January 2023 to September 2023
Conducted transactions with members in person and via telephone providing bank information
Accurately processing financial transactions in accordance with bank procedures (i.e., deposits, withdrawals, loan, cashier’s checks, ACH, Debit Card and Draft processing)
Balancing cash drawer and daily transactions
Processed end of day reports
Balanced all transactions and reported them to the Federal Reserve
Cross-sell range of products and services to the betterment of our members
Well versed with the Bank Secrecy Act in addition to other Federal laws
Clerk/Manager
Dozier Hardware - Dozier, AL
May 2021 to December 2022
Handled all incoming and outgoing inventory
Processed customer transactions
Kept track of ongoing customer balances
Balanced ledger at the end of every day
Dept. Manager
Walmart - Millbrook, AL
August 2016 to May 2020
Customer Service Representative
Lincare - Prattville, AL
2014 to May 2016
Handled all incoming and outgoing calls.
Scheduled all new equipment setups and maintenance calls.
Processed insurance claims.
Kept all patient files up to date and in compliance with state and federal regulations.
Title Clerk
Jack Ingram Motors - Montgomery, AL
September 2009 to 2014
Handled all incoming and outgoing title paperwork.
Initiated dealer trades with other dealerships.
Kept all files up to date per policy.
Assisted other departments with loan paperwork.
Assisted with other office tasks as needed.
Production Manager
The Path Through the Cross - Elmore, AL
April 2009 to September 2009
Sales Manager/Bookkeeper
Moms Flea Market - Millbrook, AL
June 2005 to July 2009
Skills
Microsoft Word
Excel
Computer Operation
Account Management
Phone Etiquette
Cash Handling
Typing
Data Entry
Cold Calling
CRM Software
Management
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