Pharmacy Operations Retail

SARAH CALHOUN

Addison, TX ***** **************@*****.*** C: 972-***-**** www.linkedin.com/in/sarah-calhoun-9500a362 LICENSED PHARMACIST

Patient-focused pharmacist with 15+ year career managing and supporting entire retail/clinical pharmacy operations, serving as an intermediary between patients, prescribers, and insurance providers. Detailed expertise in managing and supporting entire retail pharmacy operations from filling medications, managing insurance process, and training staff to accurately administer immunization and healthcare wellness programs. Proven track record identifying and implementing best practice work processes and strategies to maximize sales, increase profits, and build a highly loyal client base. CORE COMPETENCIES

● Prescription Order Fulfillment

● Inventory Management

● Program Administration

● OSHA & HIPAA Regulations

● Medication Preparation/Compounding

● Insurance Coverage Verification

● Medication Therapy Management

● Team Leadership & Mentoring

● Patient Medication Assessments

● Pharmacist-Patient Relations

● Retail Operations Management

● Staff Training & Development

EDUCATIONAL BACKGROUND

UNIVERSITY OF IOWA - COLLEGE OF PHARMACY, Iowa City, IA Doctor of Pharmacy ~ Graduated with Honors and Distinction (2012) • Bachelor of Arts in Interdepartmental Studies (2009) Professional Licensure & Certifications: Licensed Pharmacist – State of Texas • Certified State of Texas Pharmacist Preceptor • CPR/AED BLS Certified - American Red Cross (12/2023) • APhA Certified Immunizer (2021) Technical Skills: ScriptPro, Epic, Centricity, MS Office (Word, Excel, Outlook) PROFESSIONAL EXPERIENCE

Staff Pharmacist / Relief Pharmacist - WALGREENS, Plano, TX 07/2012 to 01/2024 Proactively assumed multiple roles of responsibility, leading team of technicians and pharmacists in maintaining day-to-day operations for high volume retail pharmacy operations. Counseled patients regarding prescriptions issued by a physician or another authorized prescriber. Prepared and dispensed medications, maintained records, pharmacy files, patient profiles, inventories and control records. Interfaced with customers to answer questions and provided information regarding drug interactions, side effects, and administration and storage of pharmaceuticals/administration supplies. Executed immunizations, health & wellness programs. Key Contributions:

● Led and guided teams to successfully convert newly acquired Rite Aid pharmacies to Walgreens in three different markets.

● Credited for leading team to increase inventory turns, thus decreasing on-hand inventory and increasing overall cash flow.

● Coordinated and performed patient focused Medication Therapy Management programs for diverse patient populations.

● Built and maintained strong relationships with wholesale distributors, verified drug shipments, overstock, and shortages.

● Drove process to enhance productivity and streamline immunization workflows during Covid-19 pandemic.

● Managed and operated off site immunization clinics to boost business revenues and provided superior customer care.

● Maintained inventory records, analyzed/predicting trends on backorders of drugs to prevent lapse in therapies.

● Served as Pharmacist Preceptor to work with five pharmacy school graduates to successfully complete the program.

● Personally chosen to travel/train numerous pharmacists and technicians in Texas, Tennessee, New York and Louisiana.

● Advocated “Save a Trip Refill”, Medication-Syncing program leading the district at inception. Pharmacist Intern - UNIVERSITY OF IOWA HOSPITALS & CLINICS AMBULATORY CARE PHARMACIES, Iowa City, IA 01/2009 to 06/2012 Worked with 20+ pharmacists, between two discharge pharmacies, to prepare medications for mail delivery across the state, including compound sterile and non-sterile parenteral, intraocular, topical, and oral formulations. Ensured adherence to strict hospital formulary guidelines in preparing IVF drug treatment regimens for women across Iowa. Key Contributions

● Worked directly with patients, social workers, and drug manufacturers to enroll patient into drug assistance programs.

● Counseled patients extensively on discharge regimens and chronic disease state medication management processes.

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