Customer Service Experience

ASHAYLA

COOK

***- ***-****

***************@*****.***

Atlanta, GA 30306

CONTACT

SKILLS

• Internet savvy

• Team leader

• Communication skills

• Work well with others

• Interpersonal Communication Skills

• Customer Experience

• Managing Multiple Tasks

Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use problem-solving skills to meet goals. With a proven track record of success and an amazing ability to motivate teams to reach ambitious goals and increase customer satisfaction. Demonstrated organizational and problem-solving skills and a passion for providing excellent customer service.

PROFESSIONAL SUMMARY

Behavior Specialist

Hillside, Atlanta, GA

Hardware Associate

Home Depot, Austell

Host, cashier

Hooters, Downers Grove

Night assistant manager and cashier

CD One Price Cleaners, Glen Ellyn

EXPERIENCE

February 2024 - Present

Managed inappropriate behaviors through behavior intervention plans and support from clinical team.

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Promoted a safe environment through proactive supervision and de-escalation techniques.

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Assisted teachers in developing accommodations and modifications to meet

• student academic and behavioral needs.

June 2021 - April 2022

• Greet, engage with, and thank customers

• Shelf/aisle maintenance

• Bring returned items back to their initial place. February 2021 - April 2021

• Greeted every customer with a smile

• Had a great relationship with co-workers and customers

• Bust and clean tables

Took care of walk-in orders, order pick-ups, bagged orders, and took care of online orders like DoorDash, etc.

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July 2018 - July 2019

Front desk and kids club

L.A. Fitness, Austell

Server

Longhorn, Austell

• Made sure store was cleaned and ready to go for the next day After cashing out the two registers every night, I sent the daily paperwork to

• Corporate by 9PM

• Helped think of ways to improve work space

• Put in customer orders

• Separate clothing items/tag each clothing item.

December 2022 - Present

• Greet, engage with, and thank customers

• Answer phone calls and try to answer questions to the best of my ability

• Take care of kids from 3 months old all the way to 12 years old. July 2022 - Present

• Greet tables with a warm smile

Make sure customers feel comfortable and make sure that everything fits their needs and wants

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Be on time, whether it's being on time to greet the table or being on time to

• bring out food.

High School Grad.

Metea VAlley High School

EDUCATION

January 2020

CERTIFICATIONS

• First Aid CPR AED, American Heart Association, 2023

Contact this candidate