Customer Service Inventory Control

Matthew Cole

Warehouse

*. Experienced using power equipment

2. Proficient in multiple computer applications such as Microsoft and Adobe, as well as proprietary software for inventory control

3. Excellent customer service and organizational skills 4. Ability to develop rapport with colleagues and customers Work History

Customer Service Associate

Lowe's Home Improvement, Santee, CA June 2022 - Current Santee, CA 92071

619-***-**** *****************@*****.***

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Routinely maintained and updated electronic inventory records Routinely inspected inventory for damage, theft and/or pests Reconciled store inventory via proprietary software in order to address shrink Answered customer telephone calls promptly to avoid on-hold wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Maintained up-to-date knowledge of product and service changes. Cross-trained and backed up other customer service associates. Responded proactively and positively to rapid change. Delivered prompt service to prioritize customer needs. Exhibited high energy and professionalism when dealing with clients and staff. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Sweetwater High School at National City, CA

High School Diploma June 1994

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Pulled merchandise for online and phone-in orders

Properly wrapped and stacked inventory in top stock, to include pallets. Utilized power equipment to move and load merchandise.

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